Associate Store Leader, Regent Street

ON.com; City of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading sports retail brand in the UK is seeking an experienced Retail Operations Manager to oversee store operations and enhance team performance. Key responsibilities include ensuring optimal stock levels, leading recruitment efforts, and fostering a collaborative team environment. Ideal candidates will have over 5 years of retail experience and a passion for retail excellence. Join us to influence the future of retail and achieve professional growth.

Benefits

Supportive team-oriented environment

Access to personal self-care for well-being

Career development opportunities

Qualifications

• Five or more years of relevant work experience in retail, preferably in the sports industry.
• Proven ability to lead high-performing teams and develop talent.
• A growth mindset and readiness to embrace change.

Responsibilities

• Oversee inventory management and optimize stock levels.
• Plan and execute visual changes for product presentation.
• Develop and implement training programs for team members.

Skills

Project management

Cross-functional team coordination

Strong organizational skills

Problem-solving

Attention to detail

Education

5+ years of retail experience

Experience in the sports industry

Job description

In this role, you will play a pivotal role in driving and supporting retail initiatives to enhance operational excellence within our retail stores. Collaborating closely with regional retail management and store leadership, you will be integral to our growth as we expand our retail presence. Your responsibilities will include team development and performance management, overseeing inventory management, leading change management efforts, and crafting effective communications, SOP accountability, and other essential content. This position offers the opportunity to shape and build our retail landscape, setting a strong foundation for the future. Join us to make a significant impact and grow with us in this dynamic and exciting journey.

Your Mission

• Ensure optimal stock levels and inventory accuracy by proactively monitoring sell‑through rates and product flow strategy in store.
• Ensure smooth transitions by planning visual change‑outs in advance and addressing any visual updates for sell‑through optimization on a daily basis.
• Oversee all talent‑related matters including time tracking, payroll, absence, conduct, and performance.
• Ensure effective in‑store training delivered by the training lead.
• Implement development plans for team leads to support their professional growth and performance.
• Lead recruitment for lead advisors and advisors, and deliver a strong onboarding process for new hires.
• Ensure optimum team coverage by creating and managing schedules.
• Implement action plans to maintain high team engagement based on feedback from engagement surveys.
• Maintain high stock accuracy and operational efficiency through effective BoH strategies.
• Lead the development and management of the BoH team.
• Ensure smooth transportation of products in collaboration with the product operations team.
• Oversee stock counts, managing all aspects from preparation to investigation of discrepancies.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 5+ years of relevant work experience in retail, with experience in the sports industry being a plus.
• You have strong experience in project management, coordinating cross‑functional teams from start to finish.
• You possess an entrepreneurial growth mindset, eager to challenge the status quo with an appetite for relentless improvement.
• You have strong organizational skills and attention to detail.
• You have a proven ability to lead and develop high‑performing teams.
• You are adept at problem‑solving and decision‑making in a fast‑paced environment.

About the Team

In this role, you will support the fastest‑growing global sports brand in expanding and optimizing its retail store operations. Working alongside Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team, you will elevate store processes and drive operational excellence. You will collaborate with store teams to manage and communicate store workload across departments, steer special projects, ensure smooth technical operations, and implement omni‑channel opportunities in our retail stores. Join us to shape the future of our retail landscape and contribute to our continued success.

Home to nearly 3,000 parks, a population speaking more than 300 languages, and a vibrant art and music scene, London is one of the world’s most loved cities for good reason.

Everyone’s very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we’re working to build that relationship right away.

What we offer

Onis a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team‑oriented atmosphere, with access to personal self‑care for both physical and mental well‑being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two‑way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day‑to‑day and that style isn’t for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that ‘Wow’ moment.

Step One

It starts with you…

You’ll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you’re a good fit to the role, a recruiter will follow up with you directly. If you didn’t receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It’s also a time to assess how you might feel working side‑by‑side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What’s your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse. This is a time to meet some of the people you’ll be working closest with. In person or virtually, you’ll get a feel for the day‑to‑day at On and the people who make it happen. You’ll chat with a few potential teammates – the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.