Assistant Shop Manager

Baynesthefamilybakers; Dalkeith; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local bakery in Dalkeith is looking for an Assistant Shop Manager to ensure excellent customer service and assist with operational standards. The ideal candidate will have previous supervisory experience, particularly in the food to go industry, and demonstrate a confident, enthusiastic approach. Responsibilities include managing stock, training new colleagues, and maintaining high shop standards. This role requires flexibility in working hours and includes benefits like discounts on products and complimentary food during breaks.

Benefits

Colleague discount scheme of up to 50% off products

Complimentary filled roll and hot drink during breaks

Retail discount scheme for family members

Qualifications

• Previous supervisory or management experience is required.
• Experience in food to go industry is ideal.
• Capable of managing stock effectively.

Responsibilities

• Ensure excellent customer service within the shop.
• Assist the shop manager with operational standards.
• Maintain food hygiene and health safety standards.
• Encourage the development of your team.
• Serve customers and manage shop responsibilities.

Skills

Previous retail experience in a supervisory role

Confident and enthusiastic

Experience of delivering on KPI’s and profitability

Experience of managing stock

Job description

Assistant Shop Manager, Dalkeith EH22 1HU

35 hours per week (although additional hours may be available).

As our Assistant Shop Manager you will be given various shifts - which will change week to week and will include weekends (when rostered on) between 5am and 5 pm - any 5 days from 7. Please only apply if you can commit to this.

To be considered for this role you should have previous supervisory or management experience.

Who we are.

Bayne’s the Family Bakers have a proud history serving local communities for over 70 years.

We use traditional baking methods to produce the finest, freshest, mouthwatering products which we only sell in our own Bakery Shops.

Our Purpose is to provide our customers with moments of joy which we achieve by demonstrating our 4 values of Customer Focus, Respect, Continuous Improvement & Sustainability.

Benefits of becoming our Assistant Shop Manager:

• Our Colleague discount Scheme, offering you up to 50% off products sold in our shops.
• A complimentary filled roll and hot drink to have during your break when working.
• Retail discount scheme allowing you and your immediate family to save money on the cost‑of‑living expenses.

For a full list of benefits please go to Bayne's website.

What your key responsibilities are as Assistant Shop Manager:

• Ensure consistent excellent customer service within your shop.
• Assist the shop manager with all operational standards.
• Assist the shop manager in accurate scheduling (colleague rotas) of the shop.
• Assist all new colleagues ensuring that they are fully supported with their induction and training.
• Ensure compliance with food hygiene, legal diligence and health and safety, within your shop.
• Maintain excellent standards within the shop.
• Ensure compliance with company cash and security processes.
• Ensure the quality of our products is maintained throughout the day.
• Encourage the development of your team.
• Managing colleagues in a fast paced, customer service environment.
• Remaining “hands‑on” serving, bake off, making filled rolls, hot drinks etc.

Key skills and experiences required of our Assistant Shop Manager:

• Previous retail experience in a supervisory role, particularly within the food to go industry would be ideal.
• Confident and enthusiastic
• Experience of delivering on KPI’s and profitability.
• Experience of managing stock.

At Bayne's the Family Bakers, we understand that our success hinges on the strength of our colleagues. That's why we're dedicated to cultivating an environment where every individual is valued, respected, and empowered. We are committed to the fair treatment of colleagues, potential colleagues and our customers regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental health or offending background.