Assistant Head Housekeeper

WGC Limited; York; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading outsourced hotel services company in York is seeking an Assistant Head Housekeeper to support the housekeeping department. Responsibilities include room inspections, team management, and maintaining guest satisfaction. The ideal candidate will have prior housekeeping experience and demonstrate the ability to operate in challenging environments. This role offers flexible hours, comprehensive benefits, and opportunities for professional development.

Benefits

Life Insurance

Discounted hotels and flights

Employee Assistance Programme

Annual training allowance up to £10,000

28 days holiday

Qualifications

• Previous experience in a housekeeping environment is preferred.
• Ability to deliver consistent service in a challenging environment.

Responsibilities

• Check rooms per company standard.
• Work to improve productivity and efficiency of room cleaning.
• Maintain strong working relationships with hotel team and suppliers.
• Recruit, train, manage and monitor team performance.
• Manage expenditure and payroll to ensure budgets are achieved.

Job description

Overview

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department. Guaranteed 25 hours.

Responsibilities

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Benefits

• Fixed hours contract available - Flexible hours to suit you
• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday
• Annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more

Requirements / Qualifications

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

Equality, Diversity and Inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Notes

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Company details

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215