Assistant General Manager Student Accommodation

Wearehomesforstudents; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading student accommodation provider in Newcastle upon Tyne seeks an Assistant General Manager to deliver exceptional customer service. This full-time role requires strong leadership skills and experience in team management. Responsibilities include supporting the General Manager during busy periods and collaborating with the team to uphold company values. The position offers a competitive salary, generous holiday, and opportunities for personal development. Join us and embark on a rewarding journey with a commitment to inclusivity.

Benefits

Generous holiday package

Access to exclusive retail discounts

Birthday leave

Car leasing scheme

Cycle-to-work scheme

Charity days

Life insurance

Nationwide qualification opportunities

Qualifications

• Previous experience in team management within a similar role or environment.
• Excellent organisational skills to ensure seamless operations.
• Knowledge of health and safety regulations is desirable but not essential.

Responsibilities

• Deliver exceptional customer service across sales, maintenance, and housekeeping departments.
• Support the General Manager and site team during check-in and check-out processes.
• Manage customer and operational challenges effectively.

Skills

Team management experience

Presentation and analysis skills

Organisational skills

Collaborative and motivational skills

Proficiency in Microsoft Office

Job description

Join Homes for Students, the UK's leading independent provider of Student Accommodation, and become an Assistant General Manager at our One London Road Property in Newcastle-under-Lyme. This exciting opportunity offers 40 hours per week, working 9.00am - 5.30pm, Monday to Friday providing you with a dynamic and rewarding work experience.

As the Assistant General Manager, you will play a pivotal role in delivering exceptional customer service across our sales, maintenance, and housekeeping departments. With your strong leadership skills, you will collaborate closely with our dedicated team to uphold our company values and ensure optimal performance in every aspect of our operations.

The highlight of your role will be the bustling September period, where you will support the General Manager and the wider site team inthe check-in, check-out, and room turnaround processes. Your excellent communication skills will be crucial in supporting our new students and managing any customer or operational challenges that arise.

Throughout your journey, you will receive unwavering support from our wider business and exceptional area and regional teams. We understand that this role encompasses a diverse range of skills, but we are committed to guiding you every step of the way as you thrive in your career with Homes for Students.

Person Specification

Previous experience in team management within a similar role or environment

Proficiency in presenting and analysing information accurately and effectively

Excellent organisational skills to ensure seamless operations

Ability to work collaboratively, inspire, and motivate team members

Strong IT skills, including proficiency in Microsoft Office software

Knowledge of health and safety regulations is desirable but not essential

What's on offer

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work. (pro rated for our part time colleagues)
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Car leasing scheme to make your commute comfortable and convenient.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.
• Life insurance for added peace of mind.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we embrace diversity and equal opportunities. As a proud member of Inclusive Employers, we believe in fostering an inclusive environment where employees from all backgrounds and communities can thrive. We welcome applications from everyone, and we are more than happy to discuss any reasonable adjustments you may require.

If you believe this role aligns with your aspirations, we eagerly await your application. Join us and embark on an exciting journey with Homes for Students.