Assistant Contract Manager

APCOA PARKING UK; Twickenham; On-site; GBP 46,000; Full time

Job summary

A leading parking management company in Twickenham is hiring an Assistant Contract Manager to support the Contract Manager in overseeing contract performance and ensuring operational efficiency. You will lead a team, manage budgets, and maintain high service standards. Ideal candidates will have at least 3 years of managerial experience, strong people skills, and proficiency in data analysis. This position offers a competitive salary of £46,000 per annum and requires a full UK driving licence.

Qualifications

• Minimum 3 years’ managerial experience leading a team.
• Proven experience in cost control and budget management.
• Strong interpersonal skills to build effective relationships.

Responsibilities

• Support the Contract Manager in daily contract delivery.
• Manage and deploy staff effectively.
• Monitor performance and prepare KPI reports.

Skills

People management skills

Data analysis

Communication skills

Tools

MS Office

Job description

Assistant Contract Manager – Southwark

Salary: £46,000 per annum

Hours: 40 per week (5 in 7 working pattern – including evenings, weekends & bank/public holidays)

Driving licence essential

Are you an experienced people manager looking to take the next step in your career? We’re seeking a proactive and motivated Assistant Contract Manager to join our Southwark team and support the Contract Manager in ensuring the smooth and efficient delivery of our operations.

As part of the management team, you’ll play a key role in maintaining excellent service standards, achieving contractual performance targets, and driving continuous improvement across the contract.

What You’ll Be Doing

• Supporting the Contract Manager in the daily delivery and performance of the contract.
• Managing and deploying staff effectively to meet operational and contractual requirements.
• Monitoring performance and enforcement activity, preparing KPI reports, and identifying areas for improvement.
• Managing budgets and controlling costs related to uniforms, stationery, and other supplies.
• Coaching and developing the neighbourhood managers and wider team to strengthen leadership and operational performance.
• Setting objectives, conducting appraisals, and addressing training needs across your team.
• Managing attendance, performance, and disciplinary matters in line with company policy.
• Ensuring health and safety standards and quality systems (ISO9002) are consistently maintained.
• Deputising for the Contract Manager when required.
• Building strong client relationships and attending client meetings to ensure satisfaction.

What We’re Looking For

• Minimum 3 years’ managerial experience (within the last 3 years) leading a team of supervisors or equivalent.
• Proven experience in cost control, budget management, and KPI monitoring.
• Strong people management skills, including coaching, training, and performance management.
• Excellent communication and interpersonal skills with the ability to build effective relationships.
• Confident in data analysis and report preparation to support operational decisions.
• Good working knowledge of MS Office.
• Full UK driving licence is essential.

Personal Attributes

• Self‑motivated, proactive, and highly organised.
• Able to multitask and prioritise effectively under pressure.
• A confident leader with strong problem‑solving skills.
• Commercially aware, professional, and committed to delivering exceptional service standards.

Why Join Us?

This is a fantastic opportunity to develop your career within a respected organisation that values leadership, quality, and service excellence. You’ll be part of a supportive management team that encourages growth, innovation, and professional development.

📍 Location: Southwark

💷 Salary: £46,000 per year

🕒 Hours: 40 per week (flexibility required)