Apprentice Service Desk Technician – Fintech Bank (Hybrid)

LGBT Great; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fintech challenger bank is offering an apprenticeship opportunity within its Service Desk team in Basingstoke. This role involves providing customer-facing support and engaging with colleagues at all levels to effectively resolve IT issues. The ideal candidate should have a passion for technology, a foundational understanding of the Windows operating system, and excellent communication skills. With competitive salary and benefits, this is an excellent entry point into the IT industry.

Benefits

Competitive salary

Annual performance-related bonus

Generous pension scheme

25 days annual leave plus bank holidays

Healthcare benefits

Free access to wellbeing support

Season ticket travel loans

Qualifications

• Passion for technology and fixing issues.
• Understanding of the Windows operating system.
• Prior experience in desktop support is advantageous.

Responsibilities

• Provide first-time fixes and support to IT service environment.
• Engage with team and senior stakeholders effectively.
• Identify and implement service improvements.

Skills

Analytical problem-solving

Excellent communication

Teamwork

Organizational skills

Education

Minimum of 3 GCSEs including Maths & English (Grade C)

Tools

Windows operating system

Office/O365

Job description

A fintech challenger bank is offering an apprenticeship opportunity within its Service Desk team in Basingstoke. This role involves providing customer-facing support and engaging with colleagues at all levels to effectively resolve IT issues. The ideal candidate should have a passion for technology, a foundational understanding of the Windows operating system, and excellent communication skills. With competitive salary and benefits, this is an excellent entry point into the IT industry.