Apprentice Customer Service Agent

Breedon Group; North East; On-site; GBP 21,000 - GBP 24,000; Full time

Job summary

A leading construction materials group in the UK is seeking an Apprentice Customer Service Agent. In this role, you'll support a diverse customer base, handle orders over the phone, and ensure customer satisfaction. You will gain a Level 2 qualification in Customer Service while working in a collaborative environment. Benefits include a competitive salary, 25 days of leave, pension, and various employee benefits.

Benefits

Pension

25 days annual leave

Life Assurance

Share Saver Scheme

Employee benefits platform with discounts

Qualifications

• GCSE maths and English with a minimum grade 4 is required.
• An organised individual who enjoys variety will excel in this role.
• A positive attitude and proactive approach to customer satisfaction are essential.

Responsibilities

• Support in handling customer orders via phone.
• Proactively address customer queries and complaints.
• Keep customers updated with progress on their orders.

Skills

Organisational skills

Positive attitude

Communication skills

Education

GCSE maths and English with a minimum grade 4

Job description

Apprentice Customer Service Agent

Department: Early Careers

Employment Type: Permanent - Full Time

Location: Durham Gate Office, County Durham

Compensation: £21,258 - £23,317 / year

Description

Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you?

If so, perhaps working as a Customer Service Agent in a quarry, cement or asphalt site is your career call. Earn as you learn, combining college study for a Level 2 in customer service with industry experience at the largest independent construction materials group in the UK.

Brideon is a home for inquisitive learners. Quarries, cement, and construction are no longer old-fashioned sectors. We’re providing the foundation for our lives, building the places where we live and work, play and in-between.

Interested in...?

Being paid to go to gain qualifications; earn as you learn, without having to ‘work the time back’

• Achieving a L2 in Customer Service
• Full company funding of any fees for qualifications and training
• No need to buy your own kit or any work equipment; it’s all on us
• No shifts, no nights, no weekends; a 40-hour week, with Monday-to-Friday daytime hours
• A competitive salary significantly higher than the national minimum wage for apprentices
• Support from a community of apprentices; a collaborative and comprehensive induction
• A huge variety of potential career progression pathways at a stable, thriving business

As an Apprentice Customer Service Agent, you’ll support us to work with a customer base from domestic to commercial clients to large contractors, local authorities, and government bodies. You will be dealing with customer orders on the phone, dealing proactively with any queries and complaints and keeping customers up to date with progress. Making our customers happy by being proactive and innovative is crucial to this role.

If you’re one who enjoys doing the same thing every day, maybe this role isn’t for you. You won’t be spending every day doing boring, repetitive jobs! If you love getting stuck in and putting a smile on our customers faces, then now we’re talking!

Do you offer...?

• Must have GCSE maths and English with a minimum grade 4
• An organised person, who loves variety.
• A positive attitude.

In joining us, you won’t be thrown in the deep end or treated like just a number; you’ll work in a close-knit team, with someone always on hand to offer help.

Why Breedon...?

Here’s what one of our existing employees want to tell you…

Lydia, a second-year Apprentice Maintenance Technician based in Hope, Derbyshire:

“From a young age, I helped on my friend’s farm; I’ve always liked practical stuff and being hands-on! I decided to apply to Breedon seeing the opportunities that could be presented to me in the future. As a female working in operations, I’m accepted for me and who I am. If you enjoy practical, hands-on work, and if you want to learn new skills supported by an experienced friendly team, my advice is to give it a go!”

Additional benefits for this role include:

• £21,257.60 - £23,316.80 per year
• Pension
• 25 days annual leave, plus bank holidays on top
• Share Saver Scheme
• Life Assurance
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
• Broad learning opportunities and career progression pathways.

Interested? See Early Careers | Breedon Group plc Careers