Application Support Lead — Hybrid, ITIL & Change

Dubizzle Limited; High Wycombe; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading waste management company seeks an Application Support Manager in High Wycombe. This hybrid role includes managing support team operations, ensuring application performance, and acting as the escalation point for complex issues. Essential qualifications include experience in running an application support team, knowledge of ITIL Change Management, and a degree in a computing field. The ideal candidate will drive continual service improvements and collaborate with both internal teams and vendors to enhance service delivery.

Qualifications

• Experience of running an application support team.
• Strong understanding of application lifecycle management and ITIL Change Management processes.
• Good grasp of development lifecycles, including Agile and Waterfall.

Responsibilities

• Manage the day-to-day operations of the Application Support team.
• Act as the escalation point for complex or high-impact application issues.
• Identify recurring application issues and recommend improvements.
• Oversee the controlled promotion of application changes.
• Provide leadership and coaching for the Application Support team.
• Collaborate with project teams to ensure operational readiness.
• Manage relationships with third-party vendors and support partners.
• Monitor application performance and user satisfaction.
• Support business continuity planning for critical applications.
• Ensure compliance with IT governance and audit requirements.

Skills

Team Management

Application Lifecycle Management

ITIL Change Management

Agile Development

Waterfall Development

Education

Degree in Computing Science or Equivalent

Tools

ITIL Certification

Job description

A leading waste management company seeks an Application Support Manager in High Wycombe. This hybrid role includes managing support team operations, ensuring application performance, and acting as the escalation point for complex issues. Essential qualifications include experience in running an application support team, knowledge of ITIL Change Management, and a degree in a computing field. The ideal candidate will drive continual service improvements and collaborate with both internal teams and vendors to enhance service delivery.