Application Support Engineer - Maternity Cover

SettleParadigm; Letchworth; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading housing organization in the UK is seeking a proactive Application Support Engineer. This role involves supporting and configuring the QL housing management system, leading to significant contributions towards system improvements and problem-solving. Ideal candidates will have in-depth knowledge of application support services and relevant business processes in the housing sector. Fantastic benefits include a salary up to £65,000, generous leave, and flexible working options.

Benefits

Annual salary up to £65,000

25 days holiday plus increased with service

Generous pension scheme

Enhanced family-friendly leave

Health cash plan

Life cover and income protection

Flexible working options

Funded training and professional subscriptions

Qualifications

• Experience in providing Application Support services.
• In-depth knowledge of QL housing management system and related systems.
• Deep understanding of business processes in the housing sector.
• Experience with SQL Server, including SSRS and debugging.
• Ability to define problems and apply problem-solving methodologies.
• Collaboration with suppliers on various projects.
• Experience leading system migrations and software upgrades.

Responsibilities

• Design, configure, and implement solutions according to business needs.
• Take ownership of application issues for thorough resolution.
• Identify root causes and areas for improvement in IT.
• Provide consultancy and support on IT projects.
• Document processes and ensure knowledge sharing within the team.

Skills

Application Support services

QL housing management system configuration

Business processes understanding in the housing sector

SQL Server & Reporting Experience

Problem-solving methodology

Supplier collaboration

Systems migrations

Leading Software upgrades

Tools

Power Apps

Power Automate

Job description

Bring your expertise in supporting and configuring the housing management system QL, and become part of our forward-thinking IT team as an Application Support Engineer for up to 12 months. If you’re a proactive, dynamic Application Support Engineer who enjoys problem-solving, collaboration, and driving system improvements, we’d love to hear from you.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

You will work within the IT Operations team and be one of the go-to people for core system support and improvements. You will have a passion for IT, a thirst for knowledge and will demonstrate proactive learning and innovative problem solving.

Key Responsibilities

• undertake projects to design, configure, and implement solutions in line with business requirements and SLAs
• take ownership of application issues, ensure thorough investigation and effective resolution
• identify root causes and mitigating actions
• identify areas for improvement to benefit IT and the wider business
• provide advice, consultancy and support on IT projects as required
• work in collaboration with IT and business colleagues
• be a point of escalation for the IT service desk
• provide ongoing customer contact throughout the lifecycle of the request/project
• document configuration, processes, and test plans to continually improve performance and service
• highlight risks and suggest mitigating actions
• create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues
• employ a strict testing regime
• adhere to change management processes
• log and update tickets in the ITSM system

What We’re Looking For

Must have experience in:

• Providing Application Support services
• Configuration of the QL housing management system (in-depth knowledge) and its related systems (DRS, Versaa)
• Deep understanding of business processes in the housing sector
• SQL Server & Reporting Experience (SSRS, Restores, Debugging performance), including large data set import/exports
• Defining a problem and applying problem-solving methodology to make improvements and/or prevent reoccurrences of issues
• Supplier collaboration
• Experience of systems migrations
• Experience of leading on Software upgrades

For added brilliance:

• Experience in developing Power Apps & Power Automate
• Knowledge of finance processes & systems
• A general understanding of core infrastructure and networking in the cloud
• Excellent team working and customer service skills
• Use proven communication, analytical, and problem solving skills to resolve issues to maximise the benefit of IT services
• A self-starter with a can-do attitude

Benefits

• annual salary:up to £65,000 per annum depending on experience
• 25 days holiday,increasing with service, plus Christmas closure and buy options
• Generous pension scheme– up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan– claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working– hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 2nd January 2026

We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate.