Aftersales Customer Service Apprentice

BMW; Farnborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive manufacturer is seeking an Aftersales Parts Advisor Apprentice in Farnborough. The successful applicant will work in a busy parts department, engaging with trade and retail customers to sell parts and manage stock. The role includes training at the BMW Group Academy in Berkshire over a 12-month apprenticeship period. Applicants should possess strong communication and organisational skills while demonstrating a keen interest in the automotive industry. This opportunity provides comprehensive training and future career progression within the retailer.

Benefits

Training costs covered (travel, accommodation, food)

Qualifications

• Interest in the automotive industry.
• Good communication and organisational skills.
• Ability to follow instructions and work individually.

Responsibilities

• Interact with Trade and Retail customers over the phone and face-to-face.
• Manage stock control and order parts.
• Work on computerised stock management systems and parts identification programmes.
• Support workshop staff effectively.

Skills

Communication skills

Organisational skills

Teamwork

Honesty and trustworthiness

Positive attitude

Education

GCSE Grade A*-C / 9 - 4 / or Functional Skills Level 2

Job description

View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive Number of Vacancies 1

Group1 Farnboroughis looking for an Aftersales Parts Advisor Apprentice.

Your role

We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Trainee. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

You will be working in a busy BMW/MINI Parts Department. Parts Advisor specific duties include:

• Interaction with both Trade and Retail customers – you will be working with customers on a daily basis both over the phone and face-to-face, to provide them with information and to sell them parts and accessories.
• Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.
• Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.
• Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.

All Aftersales Customer Service (Parts Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.

Requirements and prospects

Successful applicants must demonstrate the following:

• An interest in the automotive industry.

• To have good communication and organisational skills.

• To be honest and trustworthy with a willingness to learn.

• To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand.

• To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually.

Desired qualifications

Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9 - 4 / or Functional Skills Level 2 (or equivalent) in the following subjects:

• One other subject

On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.

Things to consider

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months as well as virtual classroom training online.

All training costs are covered by the BMW Retailer (travel, accommodation and food).

About the employer

All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Milton Keynes.

Training provider

While the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Parts Advisor role. Additional technical and product awareness training will also be included.

Qualifications to be achieved:

• Level 2 Customer Service Practitioner

Training provider

INSPIRO LEARNING LIMITED

Applications for this apprenticeship are being processed by BMW Group Academy

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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