Admissions Host: Wizarding World Visitor Experience

Warner Bros Games; Leavesden; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading entertainment company in Leavesden is seeking an Admissions Host to enhance visitor experiences at the Harry Potter Studio Tour. The role involves welcoming guests, managing visitor interactions, and assisting with operational duties. Ideal candidates will have customer service experience, a love for the Harry Potter series, and the ability to work flexible hours, including weekends. This position offers competitive pay and a range of benefits, creating a fun and engaging work environment.

Benefits

£12.60 per hour

28 days holiday (pro-rata)

GymPass or free access to on-site gym

Staff discounts

Complimentary shuttle bus

Qualifications

• Experience in a visitor-focused, customer service, or retail role.
• Ability to engage positively with visitors.
• Understanding of the Harry Potter film series.

Responsibilities

• Assist visitors to enhance their Studio Tour experience.
• Resolve visitor issues and collect feedback.
• Manage cloakrooms and information desks.

Skills

Team collaboration

Customer service experience

Public interaction

Adaptability

Professional telephone manner

Tools

Galaxy ticketing system

Till systems

Job description

A leading entertainment company in Leavesden is seeking an Admissions Host to enhance visitor experiences at the Harry Potter Studio Tour. The role involves welcoming guests, managing visitor interactions, and assisting with operational duties. Ideal candidates will have customer service experience, a love for the Harry Potter series, and the ability to work flexible hours, including weekends. This position offers competitive pay and a range of benefits, creating a fun and engaging work environment.