Administrator - Mental Health & Addiction Service

Te Taiwhenua o Heretaunga; Hastings; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community mental health service in Hastings is seeking a skilled Administrator to manage complex administrative tasks and provide a welcoming presence at the front desk. This role requires over 3 years of experience in a similar position and a high level of proficiency in Microsoft Office. You will be responsible for handling inquiries, managing patient profiles, and coordinating bookings. Candidates should possess excellent communication skills and the ability to work effectively with Māori whānau.

Qualifications

• 3+ years’ experience in health/social services administration.
• Ability to maintain confidentiality and handle sensitive information.
• Strong work ethic and time-management abilities.

Responsibilities

• Provide professional reception for staff and visitors.
• Triage inquiries appropriately and efficiently.
• Manage patient profiles and client records in the system.
• Coordinate bookings and outpatient appointments.

Skills

Microsoft Office proficiency

Communication skills

Time-management

Experience with Māori whānau

Job description

Administrator - Mental Health & Addiction Service

Listed 1 day Ago

The Role

We’re seeking a skilled Administrator to join our amazing community mental health and addictions service. The service is made up of our Oranga Hinengaro, Te Poutama Tautoko, Mahea and Huwa i te Rangi teams. This role goes beyond the typical reception duties; we're looking for someone who can manage complex administrative tasks with a high degree of professionalism, while also providing a warm and welcoming presence at our front desk.

Skills Required

As our Administrator, you'll play a crucial role in supporting our kaupapa and contributing to the wellbeing of our whānau. Your responsibilities will include:

• Providing a friendly, welcoming, and professional reception for all staff and visitors.
• Ensuring that whaiora/client inquiries are appropriately triaged, directed, and satisfactorily concluded.
• Handling internal and external phone calls and face-to-face inquiries with efficiency and care.
• Creating and managing patient profiles and client records within our system.
• Coordinating bookings, outpatient appointments, and other high-level administrative tasks.

What We’re Looking For

To excel in this role, you will have:

• 3+ years’ experience in a similar health/social services administrative position
• High level of proficiency in all Microsoft Office programs.
• Excellent communication skills – written, verbal, and visual.
• Strong time-management abilities and a great work ethic.
• Experience working effectively with Māori whānau.
• The ability to maintain confidentiality and handle sensitive information with discretion

If you have the qualifications and/or skills and experience and personal qualities we are looking for, then nau mai, piki mai, kake mai - APPLY TODAY

Applications Close: Monday 12th January 2026, but don't delay as applications will be reviewed as they are received.