Administrative Officer

Citizens Advice BANES; Hastings; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community support organisation in the United Kingdom seeks an Administrative Support professional to enhance their services. This practical, office-based role entails delivering efficient administrative support, managing client appointments, and maintaining accurate data records. Strong attention to detail and organisational skills are essential, alongside a UK driving license. The position offers a chance to contribute to the public benefit and be part of a diverse and inclusive team.

Qualifications

• Experience in delivering administrative services efficiently.
• Ability to manage client data and produce reports.
• UK driving license and access to a vehicle preferred.

Responsibilities

• Deliver a general administrative service and manage reception.
• Collect, collate, and maintain accurate client data.
• Assist senior management with meeting setups and processing referrals.
• Promote the integrity of the organisation and abide by safety guidelines.

Skills

Attention to detail

Organisational skills

Communication skills

Data processing

Job description

The primary purpose of this role is to provide dedicated administrative support and ensure that systems for client appointments, records, and monitoring are accurate and efficient. This is a practical, office-based role requiring attention to detail and strong organisational skills.

Key Areas of Responsibility:

Administrative Support (Approx. 50%): Deliver an efficient general administrative service, including mail management, filing, scanning, and diary management. Staff the office reception, welcoming clients and visitors, answering phone lines, and supporting clients in accessing our services across all channels (phone, email, web, in-person). Assist the senior management team with tasks like setting up meetings, processing referrals, and dealing with contractors/procurement.

Data Processing and Maintenance (Approx. 40%): Systematically collect and collate information related to clients from various sources (IT systems, emails, manual records). Accurately record and maintain client data in CA1066 IT systems, produce necessary statistical reports, and assist advisers and managers with data access and processing.

Other Responsibilities (Approx. 10%): Abide by health and safety guidelines, promote the integrity of the organisation, and carry out other administrative and support duties as required, including attending occasional home visits.

UK driving license essential, and access to a vehicle preferred.

About CA1066

We provide a range of advice services across Hastings, Rother, and East Sussex. Our work is aimed at the public benefit through the advancement of education, health preservation, and the relief of poverty, sickness, and distress.

Inclusion

We value diversity, promote equality, and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.