Administrative Assistant/Scheduler

Royal Marsden; Kingston upon Thames; On-site; GBP 22,000 - 28,000; Full time

Job summary

A world-leading cancer centre in the UK is seeking a dedicated team member for their front desk in the Oak Centre for Children and Young People. You will provide essential administrative support by scheduling treatments and ensuring a welcoming environment for patients and families. Ideal candidates will have experience in healthcare environments and strong communication skills. The role offers opportunities for flexible working and career development, aiming to enhance the patient experience with kindness and compassion.

Benefits

Flexible working opportunities

Learning and development opportunities

Career pathways

Qualifications

• Experience working in a healthcare environment.
• Understanding of working with patients who are critically and chronically ill.
• Previous admin experience.

Responsibilities

• Ensure all patients appointments and day care treatments are booked accurately.
• Undertake scheduling of appointments for chemotherapy treatments.
• Develop specialist knowledge of cancer and supportive regimes.
• Accurately record data.
• Liaise with patients and their families regarding treatment.

Skills

Good Organisational Skills

Good Communication Skills

Ability to work under pressure

Evidence of commitment to customer care initiatives

Ability to demonstrate self-motivation

Education

A Level standard/Vocational course level 3

NVQ Customer Care

Job description

We are seeking a keen and enthusiastic team member to join our front desk team in the Oak Centre for Children and Young People's unit. You will need to be warm and empathetic to ensure our patients and families are welcomed to the department, with kindness and compassion to relieve the stress and anxiety faced. You will provide administrative responsibilities for the department, undertake scheduling of treatments and procedures and ensure a seamless booking system for our patients.

Main duties of the job

The administrative and scheduling team work as an integral part of the Children & Young Adult service to maintain an efficient, welcoming and proactive administrative and reception service.

The post holders must adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication to staff and visiting patients and their families.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information please refer to the Job Description/Job Specification

To ensure all patients appointments and day care treatments are booked accurately.

To undertake scheduling of appointments for chemotherapy treatments using the e-scheduling system within local guidelines and protocols.

To develop specialist knowledge of cancer and chemotherapy and supportive regimes used within and unit.

Accurately record data.

To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc.

To liaise directly with the patient and their family regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience. Escalating to the clinical teams if necessary.

To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.

To plan ahead and to reschedule workload when necessary, to ensure that the unit capacity is optimally utilised.

Person specification

Education/Qualifications

• Educated to A Level standard/Vocational course level 3
• NVQ Customer Care

Experience

• Experience working in a healthcare environment
• Understanding of working with patients who are critically and chronically ill and their families
• Previous admin experience

Skills Abilities/knowledge

• Good Organisational Skills
• Good Communication Skills
• Ability to work under pressure
• Evidence of commitment to customer care initiatives
• Ability to demonstrate self-motivation

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.