Account Manager UK

Methodfi; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global marketplace for refurbished devices is seeking an Account Manager based in Greater London to manage a portfolio of high-profile Smartphone merchants. The role requires fluency in English and a minimum of 2 years of experience in the e-commerce sector, with proven skills in project management and customer relations. The position offers a hybrid work environment, promoting professional growth while making a positive impact on the planet.

Benefits

Hybrid work environment

Employee Resource Groups

Comprehensive accessibility policies

Qualifications

• Minimum 2 years of experience in related fields.
• Previous experience in e-commerce or startups preferred.

Responsibilities

• Manage a portfolio of UK-based merchants.
• Own sales and quality performance on European websites.
• Lead business reviews with sellers to manage strategic plans.
• Help elaborate business strategy with field feedback.

Skills

Fluent English

Customer portfolio management skills

Project management experience

Data-driven analysis skills

Resourceful and creative problem-solving

Tools

SQL

Tableau

Job description

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less Mittelpunkt emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

As Account Manager you will be responsible for managing a portfolio of high profile Smartphones merchants coming from the UK.

YOUR MISSION (IF YOU ACCEPT IT): 🥇

• Manage a portfolio of merchants basedleg in the UK
• Own their Sales and Quality performance on all European Back Market websites
• Lead Business Review実 with your sellers to plan and manage strategic plans. Visit and audit their structures
• Help to elaborate Back Market business strategy thanks to your field feedback & experienceLead cross-team projects to tailor solutions for our Sellers
• Be proficient leveraging data to track sellers performances and analyze trends and create projection
• Highly contribute to our business growth by working cross functionally within Back Market

YOU ARE IN THE RIGHT PLACE IF YOU HAVE: ⭐

• Fluent ഫ്ര English
• Minimum 2 years or experience in related fields
• Previous experience in e-commerce or fast‑growing startup is preferred
• Proven customer portfolio management skills
• Proven project management experience with success in managing deadlines, customers, and schedules
• SQL and/or Tableau experience a plus, but readiness to learn on analytics skills is a must
• You are confident in business and technical conversations and can break down complex concepts for anyone to understand
• You are resourceful, scrappy, and creative — if a playbook doesn't exist yet, you are excited to figure it out and build it for the whole team to use

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re erad such a high‑scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact‑driven work with hands‑on career development in an innovative, driven, and fast‑paced Ҷ environment — with benefits to match, like:

• A mission driven work environment یې your day to day makes an impact on the planet. Seriously.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we stride to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our\htdocs values.

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.