Access Services Lead — Patient Care & Billing

Rochester Regional Health; Rochester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking an Access Associate Lead in Rochester, England. The role requires strong leadership and excellent customer service skills. Responsibilities include mentoring a team, managing patient calls, and handling registration and billing processes. The position requires basic computer skills, and bilingual abilities are preferred. Pay ranges from $18.50 to $24.00 per hour, and it's a full-time position with a Monday through Friday schedule.

Qualifications

• Ability to lead and take direction.
• Excellent communication skills.
• Experience in customer service roles.

Responsibilities

• Mentor and coach a team of associates.
• Manage incoming calls and greet patients.
• Complete patient registration processes.
• Collect and process payments.

Skills

Leadership

Excellent customer service

Basic computer skills

Bilingual

Job description

A healthcare organization is seeking an Access Associate Lead in Rochester, England. The role requires strong leadership and excellent customer service skills. Responsibilities include mentoring a team, managing patient calls, and handling registration and billing processes. The position requires basic computer skills, and bilingual abilities are preferred. Pay ranges from $18.50 to $24.00 per hour, and it's a full-time position with a Monday through Friday schedule.