Access Associate

Rochester Regional Health; Rochester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Rochester is seeking a part-time Access Associate to perform administrative support duties. In this role, you will greet patients, manage incoming calls, and complete the registration process, ensuring excellent customer service. The ideal candidate will have a two-year degree or equivalent experience, along with strong communication and computer skills. The position offers varying shifts during weekdays with a pay range of $17.85 to $19.50.

Qualifications

• Preferred 2 year degree or equivalent combination of education and work experience.
• Intermediate computer skills required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Manage incoming calls and provide necessary information to patients.
• Complete the registration process and verify insurance eligibility.
• Collect and process payments when necessary.

Skills

Excellent customer service skills

Communication skills

Intermediate computer skills

Education

2 year degree or equivalent

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Status

Part Time

Location

Varying

Department

Imaging

Schedule

M-F Days, Varying, 8 and 10 hour shifts

Attributes

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Physical Requirements

S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Pay Range

$17.85 - $19.50