24/7 Police Communications Officer – Emergency Response

British Transport Police; City of London; On-site; GBP 46,000; Full time

Job summary

A national police force for the rail network is seeking a Communications Officer to manage emergency and non-emergency calls in a 24/7 operational environment. The role requires excellent customer service skills, proficiency in IT, and the ability to remain calm under pressure. Comprehensive training and benefits are provided. Applicants should be prepared for varied work hours and a fast-paced setting.

Benefits

28 days annual leave plus bank holidays

Family-friendly policies

Salary sacrifice options for various schemes

Excellent pension scheme

Access to development opportunities

Qualifications

• Ability to handle emergency and non-emergency calls.
• Experience in a control room/contact center environment.
• Knowledge of THRIVE and NSIR for prioritizing public safety.

Responsibilities

• Handle calls and manage police responses to incidents.
• Accurately assess incident urgency and prioritize responses.
• Monitor incidents and provide direction to police resources.

Skills

Excellent customer service skills

Proficiency in IT

Calm and assertive decision making

Job description

A national police force for the rail network is seeking a Communications Officer to manage emergency and non-emergency calls in a 24/7 operational environment. The role requires excellent customer service skills, proficiency in IT, and the ability to remain calm under pressure. Comprehensive training and benefits are provided. Applicants should be prepared for varied work hours and a fast-paced setting.