1st Line IT Support Technician | Hybrid & Growth-Oriented

Mortgage Advice Bureau Plc; East Midlands; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading mortgage service provider is seeking a Service Desk Technician for their Derby office and remote work. This full-time role involves troubleshooting, managing IT queries, and ensuring excellent customer service. Ideal candidates will have strong communication skills and experience with laptop builds. Join a supportive team that champions growth and flexibility, offering benefits such as private medical insurance and generous annual leave. Apply today to help make technology work for others.

Benefits

Private Medical Insurance

25 days annual leave

Flexible working hours

Learning & Development offers

Qualifications

• Strong work ethic and proactive attitude.
• Experience with laptop builds and customer support.
• Ability to build relationships with customers.

Responsibilities

• Troubleshoot hardware and software issues.
• Manage tickets and resolve queries within SLAs.
• Escalate major incidents efficiently.

Skills

Troubleshooting

Customer Service

Communication

Problem Solving

Microsoft skills

Tools

Zendesk

ITIL

Job description

A leading mortgage service provider is seeking a Service Desk Technician for their Derby office and remote work. This full-time role involves troubleshooting, managing IT queries, and ensuring excellent customer service. Ideal candidates will have strong communication skills and experience with laptop builds. Join a supportive team that champions growth and flexibility, offering benefits such as private medical insurance and generous annual leave. Apply today to help make technology work for others.