1st/2nd Line IT Support Analyst

Healthnethomecare; Swadlincote; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare service provider in Swadlincote is looking for an IT Support Analyst to join their busy IT department. This role requires providing 1st/2nd line support and working closely with various teams to enhance IT processes. Ideal candidates should have a strong background in IT systems administration, excellent analytical skills, and the ability to thrive under pressure. A competitive salary and comprehensive benefits are offered.

Benefits

Competitive salary structure

25 days holiday + bank holiday

Pension Scheme

Ongoing training and development

Employee Assistance Programme

Qualifications

• Minimum 2 years experience supporting the Microsoft suite of products.
• Experience with Windows Desktops (win10 & 11).
• Ability to develop and sustain professional relationships.

Responsibilities

• Provide desktop support and software configuration.
• Administer On-premise AD and Entra ID.
• Support project work which includes analysis and implementation.

Skills

Analytical and troubleshooting skills

Good knowledge of phone system administration

Networking knowledge (subnets, routing, diagnostics)

Self-motivation

Strong interpersonal skills

Education

5 GCSE's including Maths & English at grades A* - C or equivalent

Tools

MS Dynamics365

Microsoft 365 suite

Windows server (2016, 2019 & 2022)

Job description

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.

Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.

We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented and experienced IT professional to complement our industry leading Digital Team as an IT Systems Administrator. Reporting to the IT Manager you will form an integral part of the IT Support Team providing a first-class service to our business ensuring the customers needs are met in a timely manner.

The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st/ 2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally, there will be opportunities to be involved in the technical delivery of projects which require a strong emphasis on security, and resilience, showing a positive attitude and demonstrating initiative.

If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients’ everyday lives, then this is the opportunity for you!

Responsibilities

• Provide desktop support and software configuration
• Liaise with people (both internal & 3rd party support providers) to facilitate the various support processes
• Local administration of LAN including DHCP / DNS / Firewall
• Deploy, install and configure Windows 11 clients to a standard specification
• Administer On premise AD and Entra ID
• Microsoft Navision administration
• Office 365 administration
• Document IT processes and procedures
• Support project work which includes analysis, design, specification documentation, testing and implementation
• Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers
• Carry out any reasonable request given by appropriate persons
• Contribute to the company’s commitment to continuous improvement by forwarding your suggestions to appropriate person

What experience and skills are we looking for?

• Foundation professional training/qualifications:
• ITIL Foundation v3/v4
• MS MCPs / MTAs
• Knowledge of MS Dynamics365 (Field Service/Business Central
• Knowledge of MS Navision
• Minimum 2 years experience supporting:
• Microsoft suite of products:
• Windows Desktops (win10 & 11)
• Windows server (2016, 2019 & 2022)
• Microsoft 365 suite: O365 inc. Teams, OneDrive
• Good knowledge of phone system administration
• Good understanding of networking including subnets, routing & diagnostics
• Good analytical and troubleshooting skills

Qualifications

• Hold 5 GCSE's including Maths & English at grades A* - C or equivalent
• Ability to develop and sustain a professional relationship with the various departments in the business
• Well-honed negotiation and communication skills with a flexible approach
• Strong interpersonal skills capable of building, developing, and maintaining a positive working environment
• Self-motivated, dedicated with a committed approach showing interest in understanding the business and industry
• Proactive and motivated responding positively to new challenges
• Ability to work under extreme pressure whilst maintaining composure
• Know the Company strategy and make sure what you do on a day to day basis is in line with the strategic objectives.
• Ensure the work you do is of a high quality standard and HealthNet’s procedures and policies are followed at all times.
• Engage in personal professional development and attend mandatory training.
• Present the Company in a positive way at all times with internal and external clients, customers and staff.
• Comply with the Company’s HR policies and the Health and Safety policy at all times.
• Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible professional standards.
• Bring new ideas and approaches with an open mind.
• Maintain confidentiality and security at all times.

What we offer

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Employee Assistance Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Perks and benefits via Perkbox
• Long service awards.

If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.