Box Office Supervisor

Festivals Edinburgh; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

An arts organization in Edinburgh is seeking a Box Office Supervisor. This role involves providing high-quality customer service and support for ticket sales and events. The successful candidate will be responsible for managing customer queries, assisting with ticket sales, and supporting event setups using the Red61 Ticketing System. Experience in customer service is essential, and training will be provided. Join a vibrant team and play an important part in the festival experience.

Qualifications

• Experience in customer service, preferably in a ticketing or event context.
• Ability to handle customer queries and complaints effectively.
• Willingness to learn and use the Red61 Ticketing System.

Responsibilities

• Provide high standard of service to customers.
• Assist in ticket sales and customer services.
• Support event setup in the Red61 Ticketing System.

Skills

Customer service

Ticket sales

Event setup

Tools

Red61 Ticketing System

Job description

The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.

TheEdinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.

About the Role

The primary responsibility of the 180 Box Office Supervisor is to provide an exceptionally high standard of service to the customers of the clients who have contracted the 180 Box Office to provide a ticketing facility for their festivals and events.

Under the guidance of the 180 Box Office Manager and with the support of the rest of the Box Office team, the successful applicant will be responsible for dealing with both customer queries and assisting the client in the delivery of the event. The candidate will assist customers with ticket sales, customer services, access bookings and occasionally complaints. After additional training, this role will also include event setup in the Red61 Ticketing System. Your role will also support the Fringe Box Office Customer Services and Box Edits Teams if required. This position reports to the 180 Box Office Manager.

• Apply: via the dedicated jobs portalHERE
• Deadline: 10am onMonday 2 February
• Interviews: to be held on Thursday 12 February

We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team.