Jobs in Edinburg, United States
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Senior Incident Resolution Lead – Remote
Job summary
A leading mental health technology company is seeking a Senior Customer Resolution Program Manager to coordinate complex customer issues. This remote role emphasizes cross-functional collaboration, requiring 5+ years in program management. The ideal candidate excels in analytical skills and executive communication. The position offers a competitive salary range of $97,325 - $114,500, along with comprehensive benefits including health insurance and professional development.
Benefits
Qualifications
- 5+ years in program or project management within SaaS, healthcare, or other complex environments.
- Experience with cross-functional incident management involving Product, Engineering, and Customer Success.
- Strong analytical skills—comfortable turning raw data into actionable insights.
Responsibilities
- Act as the owner for high-severity customer incidents.
- Mobilize cross-functional teams to drive resolution plans.
- Provide updates to customers and internal leadership.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.