Healthcare IT Support Analyst — Remote Role

AnaVation LLC; Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking a support analyst to assist users with troubleshooting application issues in healthcare settings. This role requires at least two years of relevant experience, technical competencies in healthcare-related protocols, and excellent customer service skills. The position offers flexibility with remote work options and comprehensive benefits including health insurance and generous paid time off.

Benefits

Flexible work schedules

Health, dental and vision insurance

Robust time-off plan

Paid volunteer days

Paid parental leave

Sabbatical after six years of service

401(k) with match

Stock options

Qualifications

• Minimum two years of experience in troubleshooting Application issues in healthcare.
• Demonstrate ability in customer service skills.
• Ability to accept constructive feedback and adapt.

Responsibilities

• Assist users via chat to solve technical problems.
• Triage incomplete tickets.
• Execute sub‑tasks of projects in the Practice Success workstream.

Skills

Troubleshooting Application issues

Basic competency in HL7 SIU and/or ADT

Navigating AWS S3 folders

Analytical thinking

Customer service skills

Team player characteristics

Education

Associate Degree

Tools

SQL

Job description

A healthcare technology company is seeking a support analyst to assist users with troubleshooting application issues in healthcare settings. This role requires at least two years of relevant experience, technical competencies in healthcare-related protocols, and excellent customer service skills. The position offers flexibility with remote work options and comprehensive benefits including health insurance and generous paid time off.