Senior Incident Resolution Lead – Remote

Applied Intuition Inc.; Remote; USD 97,000 - 115,000; Full time

Job summary

A leading mental health technology company is seeking a Senior Customer Resolution Program Manager to coordinate complex customer issues. This remote role emphasizes cross-functional collaboration, requiring 5+ years in program management. The ideal candidate excels in analytical skills and executive communication. The position offers a competitive salary range of $97,325 - $114,500, along with comprehensive benefits including health insurance and professional development.

Benefits

Health benefits

Dental and vision insurance

401(k) match

Paid time off

Parental leave

Qualifications

• 5+ years in program or project management within SaaS, healthcare, or other complex environments.
• Experience with cross-functional incident management involving Product, Engineering, and Customer Success.
• Strong analytical skills—comfortable turning raw data into actionable insights.

Responsibilities

• Act as the owner for high-severity customer incidents.
• Mobilize cross-functional teams to drive resolution plans.
• Provide updates to customers and internal leadership.

Skills

Program management

Cross-functional collaboration

Analytical skills

Executive communication

Empathy

Tools

Jira

Zendesk

Gainsight

Slack

Confluence

Job description

A leading mental health technology company is seeking a Senior Customer Resolution Program Manager to coordinate complex customer issues. This remote role emphasizes cross-functional collaboration, requiring 5+ years in program management. The ideal candidate excels in analytical skills and executive communication. The position offers a competitive salary range of $97,325 - $114,500, along with comprehensive benefits including health insurance and professional development.