Technical Support for Microsoft

Teleperformance; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

A Teleperformance Portugal está à procura de um Representante de Atendimento ao Cliente para a Microsoft. Esta posição envolve resolver questões técnicas, garantir uma comunicação eficaz e proporcionar uma experiência positiva ao cliente. Se você possui um fundo técnico e tem paixão pela tecnologia, esta oportunidade é ideal para você.

Serviços

Seguro de Saúde desde o primeiro dia

Cursos gratuitos de língua Portuguesa

Oportunidades de crescimento e desenvolvimento

Qualificações

• Fluente em Inglês e Português.
• Experiência técnica (1 a 2 anos) em suporte técnico e IT.
• Formação em segurança e administração de sistemas é um diferencial.

Responsabilidades

• Atuar como ponto de contato para consultas dos parceiros.
• Resolver problemas técnicos e manter stakeholders atualizados.
• Fornecer uma experiência envolvente e eficiente para os clientes.

Conhecimentos

Análise

Resolução de Problemas

Comunicação Verbal

Comunicação Escrita

Ferramentas

Active Directory

Azure Active Directory

Descrição da oferta de emprego

If you have always loved technology and want to work closely with one of the most known technology brands in the world, this is the right job ad for you. As part of our Technical Support team you will resolve any technical issues using your soft skills. You will also handle customer issues through collaboration, resolution, or escalation, always with the final aim of providing a great experience. Part of your responsibilities will also be to ensure that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication.

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technologies companies in the world.
It’s best known for its software products, hardware products and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

• As a Customer Service Representative for Microsoft Security & Compliance/Identity your main
  mission is to be responsible for being the first point of contact for partner queries while delivering
  a world-class engagement experience and resolving their issues efficiently.

What you'll need

Fluent in English and Portuguese;

Technical background (1 to 2 years), preferably in security and systems administration;

Technical support experience (1 to 2 years) in IT teams;

Proficiency in analysis and problem solving;

• Nice to have: Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration.
• An international career in a multicultural environment;
• A permanent presence of coaches who will facilitate your personal and professional development;
• Intensive training and constant and familiarization phase;
• Ample opportunity to grow and evolve within our organization;
• Health Insurance since day one in the company;
• Free Portuguese language courses, water sports, soft trekking and much more.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

Apply now

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