Jobs in Malaysia

Care Coordinator 12 months fixed term contract page is loaded## Care Coordinator 12 months fixed term contractlocations: CityWest Officetime type: Full timeposted on: Posted Todayjob requisition id: JR-0000006395**The role**This role serves as the central contact for patient support programmes, delivering high-quality customer service while coordinating SAP-managed material orders and the delivery of prescribed medications. It ensures compliance with quality standards through accurate reporting, documentation, and SOP management, supports continuous improvement and complaint resolution, collaborates with internal stakeholders, contributes to training and business objectives, and manages routine reporting and administrative duties.**Key Responsibilities:**Be the main point of contact for service referrals & day to day interactions & queries for specific patient support programmes. Ensure the provision of a continuous high level of customer service. Ensure material orders are managed and coordinated using SAP to ensure a timely and accurate delivery. Coordinate the delivery and dispensing of prescribed medications and associated ancillaries which will involve close collaboration with various other departments. Accurately report details of Adverse Events, Product Complaints and/or Clinical Incidents as per company policy. Ensure complete accuracy at all times, minimising the impact of error. Prepare weekly, monthly, quarterly & annual reports and/or reviews as required. Work with internal departments/colleagues to resolve problems, facilitate solutions and enhance customer service offerings. Build & maintain strong working relationships with all relevant stakeholders. Update, review & approve Standard Operating Procedures, Work Instructions and Quality related documentation as required. Offer input & suggestions as to how policies & procedures could be further developed/improved upon. Lead & participate in customer complaint investigations as required, to include prompt & efficient follow up. Acknowledge & understand the appropriateness to escalate as required. Participate with the implementation of induction and routine service training for new and existing employees. Contribute towards department objectives in line with the overall business strategy. Deliver and exceed on agreed targets as set by your line manager. Undertake day to day filing & general office administration. Perform any other duties as required based on company needs.**Qualifications & experience :*** Basic understanding of quality and compliance requirements, including reporting issues and complaints.* Experience using SAP or similar systems for orders and materials.* Strong attention to detail and accuracy.* Good communication skills and a professional approach.* Ability to work well with internal teams to solve problems.* Experience creating regular reports.* Ability to follow and update procedures and documentation.* Good organisation and time management skills.* Confidence handling customer complaints and escalating when needed.* Willingness to support training and service improvements.* Comfortable with general office administration and IT systems.**Uniphar Background**Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma**Uniphar Pharma**Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.**Culture at Uniphar**From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:1.We have a People First approach, we do the right thing and take a stand for our people.2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.3.We have a Common Purpose that connects our diversified businesses and people.4. Finally, Trust is at the heart of how we operate.***Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.*** #unipharjobs#**#1 Top Workplace in the area.**