Director of Hotel Reservations

MHL Hotel Collection; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading Irish hotel group is seeking a Director of Hotel Reservations to manage a centralized reservations operation. You will lead a talented team across multiple brands, driving revenue and performance in a fast-paced environment. The ideal candidate has over 5 years of leadership experience in hotel reservations, strong analytical skills, and a commercial mindset. This role offers a chance to shape strategies and significantly impact operations across the group.

Benefits

Educational Assistance Programme

Bike to Work Scheme

Staff/Family & Friends Discount in all hotel Properties

Reduced gym membership at The Spencer Health Club

Employee Assistance Programme

Pension Scheme

Additional Annual Leave Days

Qualifications

• 5+ years’ leadership experience in hotel or cluster reservations.
• Strong understanding of revenue management principles and channel optimisation.
• Confidence managing teams of 20+ staff.

Responsibilities

• Lead a large central reservations team across multiple brands.
• Drive conversion, efficiency, and revenue growth.
• Standardize SOPs and deliver best-in-class service.

Skills

Leadership

Revenue management principles

Analytical skills

Communication

Operational excellence

Job description

Lead. Inspire. Deliver commercial excellence across Ireland’s most prestigious hotel collection.

MHL Hotel Collection — Ireland’s largest independent hotel group — is offering an outstanding opportunity for a proven hospitality leader to take the next step in their career.

As Director of Hotel Reservations, you’ll head up our centralised reservations operation supporting several hotels across Ireland, including both branded and independent 4 star and 5 star properties.

This is a senior, high-impact position at the heart of MHL’s commercial strategy — perfect for someone who thrives in a fast-paced, multi-brand environment and wants to influence the performance of some of Ireland’s most iconic hotels.

The Opportunity

You’ll lead a talented multi-property team of Assistant Managers, and Agents, ensuring every enquiry converts into revenue and every guest experience reflects brand excellence.

This is your chance to build on your operational leadership and commercial expertise — shaping processes, implementing technology, and driving performance across a large and evolving portfolio.

You’ll work closely with the Group Director of Revenue, General Managers, and brand partners to deliver measurable success across the group.

What You’ll Be Doing

• Lead and inspire a large central reservations team (20+ colleagues) across multiple brands and locations.
• Drive conversion, efficiency, and revenue growth across hotels.
• Align inventory, pricing, and strategy in partnership with property Revenue Managers and brand systems.
• Standardize SOPs and deliver best-in-class accuracy, service, and system compliance.
• Champion automation, CRM integration, and AI innovation to future-proof our reservations function.
• Provide monthly commercial insight reports, driving data-led decisions.
• Collaborate with Sales, Marketing, and Operations to support group and transient business strategy.

About You

We’re looking for someone who’s as comfortable leading people as they are analysing numbers — a strong communicator, coach, and commercial thinker who thrives on operational excellence.

You’ll bring

• 5+ years’ leadership experience in hotel or cluster reservations (multi-property experience essential).
• A strong understanding of revenue management principles, channel optimisation, and segmentation.
• Confidence managing large teams (20+ staff) with a focus on conversion, service, and accountability.
• Experience with systems, (Brand exposure a distinct advantage).
• Excellent analytical and reporting
• Proven ability to streamline operations, implement SOPs, and deliver measurable results.
• A commercial mindset and the ability to influence senior stakeholders across brands.

Why Join MHL Hotel Collection?

Joining MHL means becoming part of a leading Irish hospitality group with a portfolio that includes some of the country’s finest hotels — from luxury icons like the InterContinental Dublin and College Green Hotel, to stylish brands like Moxy, Spencer, and The Morgan.

You’ll gain unparalleled exposure across international brands, work with an ambitious commercial leadership team, and shape one of Ireland’s most progressive cluster operations.

This is more than a reservations role — it’s a career-defining leadership opportunity for someone ready to influence strategy, grow a large team, and make a tangible impact across a national hotel group.

Benefits include

• Educational Assistance Programme
• Bike to Work Scheme
• Staff/Family & Friends Discount in all hotel Properties
• Reduced gym membership at The Spencer Health Club
• Employee Assistance Programme
• Pension Scheme
• Additional Annual Leave Days

Ready to Lead the Future of Reservations at MHL?

Apply now and be part of Ireland’s most dynamic hospitality collection — where commercial excellence, innovation, and people leadership meet.