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Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm
Yu Energy
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Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm
Job summary
A leading energy company in Leicester is hiring a Field Operations Support Coordinator to support real-time operations. This role involves coordinating with field engineers, managing job schedules, and ensuring excellent customer service. The ideal candidate should have experience in scheduling or field operations, strong communication skills, and the ability to thrive in a fast-paced environment. A generous benefits package is included, and candidates must have the right to work in the UK.
Benefits
Qualifications
- Experience in a scheduling, field operations, or contact center role.
- Ability to communicate effectively and manage customer expectations.
- Capable of working under pressure and maintaining composure.
Responsibilities
- Support field engineers with scheduling and troubleshooting.
- Maintain communication with customers regarding appointment changes.
- Collaborate with teams to ensure job completion.
Skills
Department: YUS - 1010 - Operations Support
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Customer Services & Intraday Manager
Compensation: £25,000 - £26,000 / year
Reports to: Customer Services & Intraday Manager
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week
Shift pattern: 10am – 6:30pm
Some weekend working, generally 1 in 6 weekends. Other shifts are available.
Salary: £25,000 - £26,000 per annum
As a Field Operations Support Coordinator at Yü Smart, you’ll play a critical role in the real‑time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently.
This fast‑paced, hands‑on role is perfect for someone who thrives under pressure, enjoys problem‑solving, and is passionate about driving great outcomes for both customers and the business.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
- Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
- Monitor and manage jobs at risk ("in jeopardy") due to changes in engineer availability.
- Liaise with customers to communicate changes to scheduled appointments and manage expectations.
- Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant‑related work.
- Provide live support during warrant activity and proactively escalates any barriers to completion.
- Identify and respond to operational pinch points to drive positive, real‑time job outcomes.
you have what it takes you could be just what we’re looking for…
- Proven experience in a fast‑paced scheduling, field operations, or contact centre role
- Strong communication and customer service skills
- Confident decision‑making and the ability to remain calm under pressure
- A natural collaborator who can influence and support both internal teams and external contractors
- Tech‑savvy with the ability to quickly learn internal systems and tools
Desirable:
- Experience of the Utilities industry would be beneficial but is not essential.
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.