Service Technician jobs in United States

Job title: Entry-Level Deployment Engineer

Reports to: Deployment Lead

Location: Leeds, LS10(on-site)

Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours per week

Salary: Up to £25,000 + benefits

At BCN we unite people and technology to enable organisations to fly.

We believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive.

We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.

Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for.

We are delighted you are on this journey with us!

As a deployment engineer you will be responsible for the commissioning of end user devices in accordance with customer requirements and ensuring that they are compliant with the customers security policies.
The successful candidate will work alongside our Support and Projects team to utilise our Windows Deployment Server & RMM tools to automate and improve the efficiency of device builds. You will learn and work alongside over 80 experience support engineers, gain hands on exposure to traditional and cloud technologies such as virtualisation, Azure, Intune, WVD and networking, and have the opportunity to grow with complimentary learning delivered through partners, self-study, and colleague lead training sessions – all tracked through your own personal development plan.

• Work alongside our builds team to deliver high quality devices to our customers
• Utilize scripting and RMM tools to further automate and improve the PC Build process.
• Assist maintaining and organizing client equipment brought into our stock room.
• Work with our ticketing system (to track PC build time and ensure customers are updated on progress
• Work from a default build checklist as well as any custom client checklists
• Reports directly to the Lead Builds Engineer, providing daily build ticket updates, and summary for all tickets completed and machines deployed at the end of the week

• Understanding of PC building and the Windows Operating System
• Excellent communication (oral and written), organisational, and time management skills
• Ability to diagnose and troubleshoot software and hardware faults
• Basic knowledge of Microsoft Products
• Ability to work independently and efficiently to meet deadlines
• Ability to assess and prioritize work in a fast-paced environment
• Must be neat, organised, energetic, and show initiative

• The opportunity to shape your own future with industry leading training and development and access to our BCN Academy
• Competitive salary and the ability to progress
• 23 days holiday increasing with length of service and the option to buy additional leave
• Hybrid working
• Birthday off
• 2 paid leave days per annum to volunteer and support your local community
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP)supporting bereavement, financial, health and wellbeing, and much more
• Life assurance
• Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
• State-of-the-art office with free parking
• Free 24-hour on-site gym (Leeds)
• Long service gifts to celebrate the milestones
• Beer Fridays, end of month pizza, pool tables (with cross office tournaments if you fancy your chances!), dress down every day, social events such as Summer BBQ, plus more!