Service Delivery Manager jobs in United States

Head of Delivery page is loaded## Head of Deliverylocations: United Kingdom, Birkenheadposted on: Posted Yesterdaytime left to apply: End Date: January 16, 2026 (30+ days left to apply)job requisition id: R-24952**Head of Delivery (SPM Wirral District)****Office base Prenton – with hybrid working model****£69,200 - £86,500 + annual bonus (up to 20%), car allowance + family health cover****Full time / Permanent****Closing Date: 16th January 2026*****Help us shape the future of energy!***At SP Energy Networks (SPEN), we’re driving the transition to Net Zero and building the networks of the future. Our mission is to deliver safe, secure, and sustainable electricity to the communities we serve, while embracing innovation and technology to meet changing demands.This role sits within SP Manweb (SPM), which covers Merseyside, Cheshire, North Wales, and parts of Shropshire. As part of this business, you’ll play a critical role in delivering safe and reliable electricity to hundreds of thousands of customers while supporting our £3.3 billion RIIO-ED2 Business Plan to prepare the UK for an electric future.As **Head of Delivery (SPM Wirral District)**, you’ll lead a multi-disciplined team and ensure the safe and efficient delivery of connections projects across the Wirral district.***What you’ll be doing***This is a leadership role with real impact. You’ll:* Lead and inspire a team to deliver business outputs, ensuring each individual’s potential is fully developed.* Analyse business performance to ensure compliance with costs and output deliverables, identifying opportunities for improvement.* Implement robust stakeholder and customer interfaces, ensuring effective communication of short, medium, and long-term plans that affect local communities.* Deliver short-term (6–12 weeks) and medium-term (3–12 months) plans aligned with district objectives, minimising outages and maintaining network security.* Ensure compliance with SPEN processes and procedures in line with regulatory and licence obligations.* Collaborate with other District management teams to achieve wider SPEN Licence objectives.* Drive performance against key targets, including: + Customer Minutes Lost + Customer Interruptions + Broad Measure of Customer Satisfaction + Guaranteed Standards + Time to Connect and other incentive mechanisms* Promote exemplary health and safety culture, ensuring safe and efficient delivery of all works.* Manage depot activities and responsibilities to ensure effective local operations.* Deliver outputs, optimising system performance and customer service incentives while meeting financial and regulatory objectives.***What you’ll bring**** Expert knowledge of construction and maintenance standards within a regulated environment.* Strong commercial awareness and experience managing contracts and SLAs.* Proven leadership skills with the ability to motivate, coach, and develop teams.* Project/programme management experience and a track record of delivering complex initiatives.* Excellent communication skills and the ability to manage competing priorities effectively.* Technical and operational experience in a relevant engineering leadership role within utilities.**Essential criteria:*** Degree in a relevant engineering discipline or equivalent experience.* Demonstrable experience in managing both minor and major projects* Operational experience on electrical networks up to 33kV (advantageous).* Full UK driving licence.***What’s in it for you***As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.That’s why our benefits include:* 36 days annual leave* Holiday purchase – perfect your work/life balance with extra annual leave* Share Incentive Plan and Sharesave Scheme* Payroll giving and charity matched funding* Technology Vouchers – save more and spread the cost of your technology purposes* Count us in – pledge to reduce carbon emissions and help fight climate change* Electric Vehicle Schemes – to help you transition to green/clean driving* Cycle to Work scheme and public transport season ticket loans* Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments* Life Assurance (4x salary)* Access to ‘nudge’ financial wellbeing support* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more***Why SP Energy Networks***SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously.With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.**Mobility**Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.**IMPORTANT** Advert will close at 23:59 GMT the day before **Job Posting End Date** belowJanuary-16-2026