Service Delivery jobs in United Kingdom

Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives. Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 450 people. Our vision is to change and save as many lives as possible.

By taking direct responsibility for the operational delivery, governance and quality assurance of mental health services, the Director of Mental Health allows the Chief Clinical Officer to focus on executive-level strategy, innovation and growth. This partnership strengthens governance, efficiency and outcomes across all mental health pathways, ensuring safe, effective and evidence-based care for our clients.

• Lead the operational implementation of mental health pathways and stepped-care models, ensuring full adherence to clinical models and protocols.
• Work closely with the Director of Operations to ensure policies, procedures, SOPs, and training are in place to deliver effective and efficient care.
• Ensure KPIs, SLAs and quality metrics are defined, monitored, reported, and aligned with best practice.
• Collaborate with finance and operations to ensure cost-effective resource allocation and budget utilisation.

• Represent the organisation in client clinical governance meetings and act as the primary point of contact for mental health clinical matters.
• Lead or participate in internal and external governance structures, committees, and boards.
• Ensure mental health pathways meet all regulatory, licensing, auditing and accreditation standards.
• Manage escalations, complaints and incidents, ensuring timely investigation, root-cause analysis, mitigation, and dissemination of learning.
• Guarantee full adherence to international best practice, regulatory requirements and evidence-based interventions.
• Analyze safeguarding incidents, risk incidents and analysis of population presentation and pathways of care in both a clinical but also customer centric approach.

• Set measurable outcomes/targets for mental health service pathways and collect/analyse data to monitor performance.
• Conduct routine service evaluation: periodic audits, stakeholder feedback loops, and outcome monitoring.
• Disseminate best practices and lessons learned across teams and client organisations to drive continuous improvement.
• Oversee clinical risk management, safety reviews, and ongoing quality improvement initiatives.

• Build and maintain strong relationships with clinical counterparts in insurance, education, and corporate client organisations.
• Providing timely and accurate reporting to clients and internal leadership on service delivery, KPIs and outcomes.
• Represent the organisation in external governance, oversight and review meetings.
• Support the CCO with presentations, reports and insights for external stakeholders and regulators.

• Provide leadership and direction to mental health clinical staff across all services.
• Lead, mentor, and develop the mental health team to foster a culture of continuous improvement, clinical excellence and innovation.
• Work collaboratively with the Director of Operations to ensure workforce planning, training and resources meet service needs.
• Liaise closely with operations to ensure policies, procedures, staffing, and training are aligned to deliver the agreed model of care.

• Translate the Chief Clinical Officer’s strategic priorities into actionable implementation plans with clear timelines, KPIs and SLAs.
• Identify emerging risks, gaps or trends in mental health provision and advise on strategy shifts or resource allocation.
• Drive efficiency and operational excellence by identifying inefficiencies and implementing process improvements.

• Doctoral-level qualification in Clinical or Counselling Psychology, with significant leadership experience.
• Extensive knowledge of stepped-care models, evidence-based interventions and clinical governance frameworks.
• Demonstrated ability to implement large-scale service delivery initiatives within complex organisations.
• Experience in client relationship management in insurance, education or corporate settings.
• Strong understanding of KPIs, SLAs and quality improvement methodologies.
• Proven record in managing budgets, resources and staff within a clinical environment.

• Strategic thinker with strong operational delivery skills.
• Excellent stakeholder engagement and communication skills.
• Strong leadership and people management capability.
• High standards of integrity, confidentiality and professionalism.
• Able to work collaboratively across clinical and operational teams.
• Data-driven with a focus on outcomes, efficiency and continuous improvement.

• Full-time permanent contract
• Competitive salary (Dependent on experience).
• In-office, remote or hybrid working options
• 25 days of annual leave
• 24/7 EAP and a wide range of health and wellbeing supports
• Extensive list of employee perks and benefits https://app.box.com/s/6wwkvowbev6cn7tlvq9yz32amnpmnvcl