Service Delivery Partner

Newsquest; Norwich; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading media group is seeking a highly organized Service Delivery Partner to join their Fulfilment Team in Norwich. You will be responsible for supporting clients in executing social media and paid search campaigns. This role involves coordinating multiple projects, ensuring excellent client communication and satisfaction. Ideal candidates will have strong communication skills and a good understanding of Google Analytics, digital marketing, and campaign management. The position offers competitive salary, commission, and additional benefits.

Benefits

Competitive salary + uncapped commission

25 days holiday + bank holidays + birthday off

Holiday buy scheme

Structured career progression & ongoing training

Pension plan & mental health support

Gym membership

Cycle to Work scheme

Eye care vouchers (£50 towards glasses)

Retail discounts

Team building days

Annual volunteer charity day

Qualifications

• Strong verbal and written communication skills.
• Excellent time management and ability to prioritize tasks.
• Strong team player who thrives in a collaborative environment.

Responsibilities

• Liaise directly with clients and commercial teams.
• Coordinate social media, paid search, and website tasks.
• Support website architecture and development conversations with clients.
• Develop skills in managing paid media channels.

Skills

Strong verbal and written communication skills

Excellent time management

Ability to work on multiple projects

Strong team player

Ability to learn new systems quickly

Good understanding of Google Analytics

Awareness of paid search and social media marketing

Job description

Service Delivery Partner

Application Deadline: 30 January 2026

Department: Sales and Commercial

Employment Type: Permanent

\>Location: Norwich

Reporting To: Cerys Rees

Compensation: £25,000 / year

Description

LOCALiQ is a leading digital marketing agency that helps local businesses grow and succeed in the digital space. We are looking for a highly organised and proactive Service Delivery Partner to join our Fulfilment Team in the Eastern Counties region.

In this client‑facing role, you will support the delivery of social media, paid search, and website‑related campaigns, ensuring smooth execution, excellent communication, and strong client satisfaction. You’ll work closely with internal commercial teams and fulfilment specialists while managing multiple projects and assisting clients with website updates, paid media activity, and campaign performance.

This role suits someone who enjoys problem‑solving, learning new systems, working collaboratively, and delivering high‑quality digital marketing support.

Key Responsibilities

• Liaise directly with clients and commercial teams, providing clear communication and exceptional service.
• Coordinate social media, paid search, and website tasks across multiple client campaigns.
• Work across several projects simultaneously, ensuring deadlines are met individually and as a team.
• Support website architecture and development conversations with clients.
• Complete simple website update tasks, such as changing assets on live sites.
• Develop skills in managing paid media channels and supporting effective marketing strategies.
• Use Google Analytics and related tools to support reporting and performance insights.
• Work closely with fulfilment teams across the business to ensure smooth end‑to‑end campaign delivery.

Skills, Knowledge & Expertise

Skills

• Strong verbal and written communication skills.
• Excellent time management and the ability to prioritise tasks effectively.
• Ability to work on multiple projects at once.
• Strong team player who thrives in a collaborative environment.
• Ability to learn new systems quickly and adapt to evolving processes.

• Good understanding of Google Analytics.
• Awareness of paid search, social media marketing, and website functionality.
• Understanding of processes and structured workflows.

• Demonstrates enthusiasm for website architecture and development.
• Ability to confidently engage with clients to discuss website changes and support ongoing updates.
• Motivated to develop capability across paid media platforms to enhance client campaign outcomes.

Job Benefits

• Competitive salary + uncapped commission
>25 days holiday + bank holidays + your birthday off
• Holiday buy scheme for extra flexibility
• Structured career progression & ongoing training
• Pension plan & mental health support
• Perks & discounts including:
  • Gym membership
  • Cycle to Work scheme
  • Eye care vouchers (£50 towards glasses)
  • Retail discounts
• Team building days & annual volunteer charity day

Newsquest Media Group is an equal opportunities employer and welcomes applications from all community sections regardless of age, disability, gender reassignment, marriage/civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment process will consist of various stages and activities. As part of our commitment to fairness to all applicants, we will take into account any adjustments that could help you.