Field Delivery Manager

Johnson Controls Inc.; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global leader in building solutions is seeking a Field Delivery Manager in Manchester. The successful candidate will lead a team of technicians in delivering chiller service and maintenance. Responsibilities include managing resource planning, ensuring compliance with KPIs, and fostering collaboration. This hybrid role involves office-based tasks and site work across the Northwest and Yorkshire regions, offering a competitive salary and various benefits including a company car, development opportunities, and employee discounts.

Benefits

Competitive salary + management incentive bonus

Company car

25 days of annual leave + bank holidays

Development opportunities

Employee discounts

Qualifications

• Proven experience in the Chiller industry with brands like York and Trane.
• Previous supervisory experience required.
• Strong communication skills for varied audiences.

Responsibilities

• Manage a team delivering service and maintenance to commercial clients.
• Ensure compliance with KPIs and SLAs.
• Produce RAMS and manage subcontractors.

Skills

Chiller industry experience

Stakeholder management

Technical communication

Proficiency in IT systems

Education

IOSH qualification

Job description

.Field Delivery Manager page is loaded## Field Delivery Managerlocations: Manchester-Manchester-United Kingdom: Leeds-West Yorkshire-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30257847**About Johnson Controls**Johnson Controls is a global leader in smart, sustainable building solutions. In the UK&I, our Service team delivers innovative maintenance and service solutions across HVAC, chillers, refrigeration, controls, and M&E works. We help customers improve energy efficiency and reduce operating costs worldwide.**What You Will Do**Lead and inspire a team of skilled technicians delivering chiller service and maintenance for commercial clients. You’ll manage resource planning, ensure contractual compliance, and maintain customer satisfaction through efficient coordination and high-performance standards. It's a hybrid type of role to cover the Northwest & Yorkshire region of the UK, with a mixture of office-based (Manchester), and remote/site working.**How You Will Do It*** Drive team performance and make sound decisions in complex situations.* Align service delivery with client expectations through strategic site meetings.* Ensure 100% compliance with KPIs and SLAs.* Validate and implement remedial repair quotations to maintain business margins.* Produce site-specific RAMS and manage subcontractors in line with Health & Safety regulations.* Oversee operational safety, including tool calibration, PAT testing, and PPE management.* Foster continuous learning and collaboration across teams and partners.**What We Look For*** Proven experience in the Chiller industry, including hands-on knowledge of York, Trane, Carrier, Mitsubishi, Airedale, and Mcquay systems.* Previous supervisory experience; IOSH qualification desirable.* Strong stakeholder management and influencing skills.* Excellent communication skills for technical and non-technical audiences.* Proficiency in IT systems (Word, Excel, PowerPoint, iPad).* Ability to work with commercial clients and travel across the region.**What We Offer*** Competitive salary + management incentive bonus* Company car, IT equipment, life assurance* 25 days of annual leave + bank holidays* Holiday purchase scheme* Development opportunities and employee discounts* Voluntary benefits (childcare vouchers, cycle-to-work, eye care, high street discounts)**#LI-DC1 #LI-Remote #RMDFL**Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.