Oracle EPM Support Specialist

Huron Consulting Group; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global consulting firm is seeking an Oracle EPM Support Specialist to provide exceptional managed services for Oracle EPM Cloud clients. This hybrid role requires a minimum of 6 years in Oracle Support Services with a focus on EPBCS and PCM. You will help address client issues, maintain satisfaction, and monitor service performance while collaborating with cross-functional teams. The ideal candidate will possess strong problem-solving abilities and a passion for client success.

Benefits

Medical, dental, and vision coverage

401(k) plan with employer match

Paid Time Off policy

Wellness Program

Qualifications

• Minimum 6 years of experience in Oracle Support Services or similar roles.
• Proven expertise in Oracle EPM, specifically with EPBCS and PCM.
• Understanding of US and Canada consolidation functions.

Responsibilities

• Assist in day-to-day operations of managed services, ensuring timely resolution of client issues.
• Maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
• Monitor service performance metrics and assist in implement strategies for improvement.

Skills

Client-focused mindset

Strong problem-solving ability

Excellent communication

Education

At least one certification (Level 2 Support)

Tools

Oracle EPM

Data modeling

ETL processes

Job description

Oracle EPM Support Specialist page is loaded## Oracle EPM Support Specialistremote type: Hybridlocations: Belfast - 20 Adelaide Streettime type: Full timeposted on: Posted Todayjob requisition id: JR-0013575Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future.### ### We are seeking Oracle EPM specialists who can combine technical expertise with a client-first mindset to deliver exceptional managed services for our Oracle EPM Cloud clients. This position requires providing support to the managed services team, addressing client concerns, and ensuring the delivery of exceptional quality service. The ideal candidate should possess a strong understanding of Oracle EPM Planning and Budgeting technical aspects, demonstrate strong problem-solving abilities, and exhibit commitment to customer satisfaction.### ***Your Role:** A Technical Expert Driving Client Success*As a member of our Belfast-based service delivery team, you will go beyond basic troubleshooting to become a trusted advisor on Oracle EPM optimization and continuous improvement. Responsibilities may include:- Assisting in the day-to-day operations of managed services, ensuring timely resolution of client issues- Providing support to the Oracle managed services team, including troubleshooting and problem resolution.- Maintain strong relationships with clients, understanding their needs and ensuring satisfaction.- Monitor service performance metrics and assist in implementing strategies for continuous improvement.- Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.- Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.- Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.- Prepare and present regular reports on service performance and client satisfaction to senior team members.***The Profile We're Looking For:** Client -Focused Oracle EPM Specialists*We are looking for candidates who combine technical expertise with a passion for client success. Required background includes:- Minimum 6 years of experience in Oracle Support Services or similar roles.- Proven expertise in Oracle EPM, to include hands-on experience with incidents and service requests, as well as configuration changes and enhancements specifically related to Enterprise Planning & Budgeting (EPBCS) and Profitability and Cost Management (PCM) is essential. Experience related tp GCCS and ARC are preferred.- A solid understanding of the broader Oracle EPM modules to ensure effective integration and support, with at least one certification (Level 2 Support).- Experience with data modeling, data warehousing, and ETL processes to support reporting and analytical requirements.- Understanding of US and Canada consolidation functions.- Knowledge f ITIL or other service management frameworks.- Strong problem-solving ability, excellent communication, and a customer-focused mindset is essential.**Equal Opportunity & Compliance**Huron is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All employment decisions are made without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status.*In connection with your application, we will process your personal data in accordance with our privacy policy.*### ## ****Position Level****Senior Associate### ## ****Country****United KingdomAt Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.