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1,059

Scheduler jobs in United Kingdom

Contact Centre Planner

Johnson Controls

Manchester
On-site
GBP 40,000 - 55,000
30 days ago
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Lead Transport Planner

Menzies Distribution Solutions Ltd

Coalville
On-site
GBP 43,000
30+ days ago

Workshop Maintenance Planner (click here to find out more)

Allports Group

Fradley
On-site
GBP 30,000 - 40,000
30+ days ago

Senior Town Planner: Lead Projects & Client Liaison

DHA Planning Group

Gatwick
On-site
GBP 40,000 - 50,000
30+ days ago

Senior Town Planner - Gatwick

DHA Planning Group

Gatwick
On-site
GBP 40,000 - 50,000
30+ days ago
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Senior Project Planner – Defence Infra (Primavera/NEC4)

Assystem GmbH

Sunderland
Hybrid
GBP 50,000 - 70,000
30+ days ago

Senior Project Planner

Assystem GmbH

Sunderland
Hybrid
GBP 50,000 - 70,000
30+ days ago

Transport Planner

Peoplebank

Borehamwood
On-site
GBP 60,000 - 80,000
30+ days ago
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Hybrid Supply Chain Planner — Global FMCG Growth

Dubizzle Limited

City of London
Hybrid
GBP 35,000 - 45,000
30+ days ago

Customer Supply Chain Planner

Dubizzle Limited

City of London
Hybrid
GBP 35,000 - 45,000
30+ days ago

Strategic Material Planner – SAP, MRP & Production

Prattwhitney

Glenrothes
On-site
GBP 30,000 - 45,000
30+ days ago

FMCG Demand Planner - Build Forecasts from Day One

Diana B. Beauty

City of London
On-site
GBP 30,000 - 40,000
30+ days ago

Demand Planner

Diana B. Beauty

City of London
On-site
GBP 30,000 - 40,000
30+ days ago

ACTEMIUM Design - Primavera P6 Planner Chorley, England ENGINEERING/DESIGN STUDIES/METHODS

VINCI Construction France

Chorley
On-site
GBP 40,000 - 60,000
30+ days ago

Senior Operations Planner

Motorsport-Total.com GmbH

Wantage
On-site
GBP 35,000 - 50,000
30+ days ago

Senior Operations Planner

Motorsport-Total.com GmbH

Wantage
On-site
GBP 100,000 - 125,000
30+ days ago

Experienced Financial Planner - Remote Advisory Impact

Atomos Investments Limited

Fareham
On-site
GBP 40,000 - 60,000
30+ days ago

Financial Planner - Financial Planning - Fareham

Atomos Investments Limited

Fareham
On-site
GBP 40,000 - 60,000
30+ days ago

Remote Financial Planner: Shape Clients' Futures with Strategy

Atomos Investments Limited

Nottingham
Hybrid
GBP 40,000 - 60,000
30+ days ago

Financial Planner - Financial Planning - East Midlands

Atomos Investments Limited

Nottingham
Hybrid
GBP 40,000 - 60,000
30+ days ago

Planner

Volkerrail Group

Warrington
On-site
GBP 40,000 - 60,000
30+ days ago

Aviation Projects Planner

Volkerrail Group

Warrington
On-site
GBP 40,000 - 60,000
30+ days ago

Power Infrastructure Planner | Street Works Specialist

OCU Group

Ruislip
On-site
GBP 35,000 - 45,000
30+ days ago

Planning Coordinator

OCU Group

Ruislip
On-site
GBP 35,000 - 45,000
30+ days ago

Senior Production Planner - Optimize Schedules & Ops

Andrew Corporation

Malton
On-site
GBP 60,000 - 80,000
30+ days ago

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Contact Centre Planner
Johnson Controls
Manchester
On-site
GBP 40,000 - 55,000
Full time
30 days ago

Job summary

A global technology company in Manchester is seeking a Forecasting and Planning professional to drive operational excellence. The role includes designing staff schedules, managing resource planning, and conducting forecasting reviews. Candidates should have at least 2 years of operations experience, strong analytical skills, and proficiency in WFM tools. Competitive salary and generous leave are offered along with career development opportunities.

Benefits

Competitive Salary
Generous Leave
Career Development
Free Onsite Parking
Dress Down Fridays

Qualifications

  • 2+ years of experience in operations or 12+ months in external resource planning.
  • Strong analytical skills with regression modeling experience.
  • Effective team collaboration and communication skills.

Responsibilities

  • Design and manage staff schedules that maximize efficiency.
  • Conduct forecasting reviews to ensure accuracy.
  • Manage agent skill profiles to meet SLA requirements.

Skills

Analytical skills
Problem-solving
Team collaboration

Tools

WFM tools (NICE, Verint, Alvaria, EG Solutions)
Telephony systems (NICE, AWS, Avaya)
Excel
Job description
Forecasting and Planning
What we offer
  • Competitive Salary: Reflecting your skills and experience
  • Generous Leave: 25 days annual leave + Bank Holidays
  • Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
  • Comprehensive Benefits:
    • Pension plan (up to 7% employer match)
    • Life assurance
    • Employee assistance program
    • Referral scheme
  • Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
  • Career Development: Extensive growth and advancement opportunities
  • Free Onsite Parking: Hassle-free commuting
  • Dress Down Fridays: Casual attire to wrap up the week
What you will do

Drive operational excellence by designing and managing staff schedules that maximise efficiency and align with forecasted demand. You'll play a key role in ensuring service delivery across front office, back office, and field operations through proactive planning and real‑time performance monitoring.

How you will do it
  • Conduct ongoing short-, mid-, and long-term forecasting reviews to ensure accuracy and responsiveness
  • Optimise offline activities and manage daily/weekly resource plans with insightful analysis
  • Monitor staff adherence and elevate shortfalls with data-driven solutions
  • Manage agent skill profiles to meet SLA requirements
  • Lead governance meetings and collaborate with stakeholders to align planning with business needs
  • Own schedule management, including shift releases, holiday allocation, and scenario modelling
  • Maintain and update WFM tools, ensuring data quality and agent setup integrity
  • Share responsibility for capacity planning and supply‑demand modelling
  • Provide commentary and version control on all planning inputs and variances
What we look for
Required
  • 2+ years’ experience in operations (contact centre, back office, or field) or 12+ months in external resource planning
  • Strong analytical skills with experience in regression/propensity modelling across multichannel environments
  • Excellent problem-solving and decision‑making abilities
  • Effective team collaboration and communication skills
Preferred
  • Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions)
  • Familiarity with telephony systems (NICE, AWS, Avaya)
  • Advanced Excel capabilities
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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