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IT Support Technician
Job summary
A leading Logistics solutions provider in Grimsby is seeking an IT Support Technician to join their team. This role involves providing first and second line support for technical issues, ensuring efficient resolution for both internal employees and external clients. Ideal candidates will have strong troubleshooting skills, a customer-focused approach, and experience with Microsoft Windows OS and Office 365. This position also requires occasional travel and offers a competitive salary of up to £33k depending on experience.
Qualifications
- Strong troubleshooting experience in IT support.
- Experience with Microsoft Windows OS and Office 365.
- Ability to communicate technical issues clearly.
Responsibilities
- Act as first contact for IT support via phone, email, and chat.
- Manage incidents and requests in the ITSM system.
- Provide troubleshooting for hardware and network issues.
- Support user onboarding and account management.
- Document solutions for knowledge base updates.
Skills
Tools
K.A.G. Recruitment is delighted to be partnering exclusively with our client, a leading Logistics solutions provider, to recruit an IT Support Technician for their offices based in Grimsby.
Job Title: IT Support Technician
Salary: Upto 33k DOE
Reporting to: Head of IT
Location: Grimsby (with occasional site travel)
Hours: Monday to Friday- 8 00am to 5 00pm
We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing Technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service.
- Serve as the first point of contact for IT support via phone, email, and chat.
- Log, triage, and manage incidents and requests in the ITSM system.
- Provide basic to advanced troubleshooting for hardware, software, and network issues.
- Escalate complex issues as needed while maintaining ownership.
- Support workstation setup, user onboarding, and account management.
- Collaborate with IT teams to resolve incidents and improve services.
- Document solutions and contribute to knowledge base updates.
- Assist with system maintenance tasks and root cause analysis.
- Mentor junior analysts and support service desk process improvements.
You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support.
You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies.
Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential.
Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.