Customer Success jobs in United States

Account Manager – Renewable Heating Solutions

Location: Exeter (Hybrid)

Contract: Permanent, Full-Time

Base Salary: £30,000 - £40,000 (dependent on experience) + Benefits
Bonus Scheme: Company performance-related pay plan with uncapped earning potential. On-target earnings (OTE) of approximately 12% of base salary, with the opportunity to earn more based on performance.

Join Kensa and help drive the UK’s transition to net zero.

Are you passionate about renewables and skilled at building strong commercial relationships? Do you have experience in the heating industry or transferable account management experience? If so, this is your chance to join an award-winning team at the forefront of sustainable heating solutions.

As an Account Manager at Kensa, you will build and maintain strong commercial relationships with Plumbing & Heating Engineers, installation partners, and end users exploring or adopting ground source heat pump (GSHP) technology. Leveraging Kensa’s award-winning product range, you will identify suitable GSHP opportunities, clearly communicate their technical and commercial benefits, prepare accurate proposals, and convert opportunities into confirmed orders.

Your work will expand Kensa’s national reach, help households and businesses reduce energy costs, and support the UK’s journey to net zero.

What you'll do:

• Build and maintain strong relationships with installers, clients, architects, and stakeholders.
• Identify and qualify GSHP opportunities, presenting Kensa’s technical and commercial advantages confidently.
• Prepare accurate proposals and convert opportunities into confirmed orders.
• Ensure smooth project handovers to technical and manufacturing teams.
• Maintain accurate CRM records and manage your pipeline effectively.
• Collaborate with Sales, Marketing, and Technical teams to support installer onboarding and customer success.
• Represent Kensa at trade shows, exhibitions, and industry events across the UK when required.
• Continuously develop your technical knowledge of GSHP systems and funding routes.

What you'll bring

• Proven experience in sales or account management within a technical environment OR a strong background in the heating, plumbing, or renewable energy sector with transferable skills and a desire to develop commercially.
• Excellent communication and presentation skills for varied audiences.
• IT proficiency (Excel, Word) and familiarity with CRM systems.
• A proactive, adaptable mindset and passion for sustainability.
• Strong problem-solving skills, creativity, and a results-driven approach.

What’s in it for you?

At Kensa, you’ll join a mission-driven team working on solutions that directly impact people, communities, and the planet. Join a supportive, forward-thinking team where innovation and sustainability drive everything we do. We support our colleagues with:

• Flexible Working: Hybrid and office-based options to suit your lifestyle.
• Growth & Development: Opportunities to stretch your skills through meaningful, collaborative work.
• Wellbeing Support: Free, confidential Employee Assistance Programme for you and your family.
• Time Off: 25 days’ holiday plus bank holidays, rising to 30 days with service.
• Health & Security: Private Health Insurance (after one year) and company pension.
• Sustainable Travel: Cycle to Work Scheme to help lower your carbon footprint.
• Community Impact: Paid volunteering days and regular team events.
• Dog-Friendly Offices: Some of our spaces, including HQ, welcome four-legged friends.

If you’re looking for a role where you can make a real impact in a purpose-driven organisation, we’d love to hear from you.

We welcome applications from all backgrounds and communities. If you need any adjustments during the application process, please let us know, we’re happy to support you.

You’re welcome to include a short cover note (a few paragraphs is plenty) telling us what draws you to Kensa and how your experience aligns with this role but it’s optional, so please apply in the way that suits you best.

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