Customer Service jobs in United States

Night Supervisor – Shift from 11pm to 7am (HOT0C8OI)

Job Number: HOT0C8OI

Work Location: Hilton London Syon Park, Middlesex, London TW7 6AZ

Welcome to a world of opportunities at the UK’s #1 great place to work 2025, as voted by our team members! No two days or hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

• Hourly rate up to £14.61
• Smart uniform provided
• Free, healthy meals when on duty
• Personal development programmes designed to support you at every step of your career
• Corporate responsibility programmes – find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free parking
• Modern and inclusive team member areas

As Night Supervisor, you will supervise night‑hour assistance to guests to contribute to an overall exceptional experience from check‑in through check‑out. A Night Supervisor contributes to the first impressions of our guests.

• Join the Front Office team, working in the reception area of the hotel.
• Supervise and deliver front office operations smoothly and efficiently, dealing with guests’ queries and complaints.
• Create memorable experiences for our guests and colleagues.

• Ambitious hotelier with experience leading a team or ready for your first leadership position.
• Passion for exceptional customer service, excellent communication, coaching and problem‑solving skills.
• Ready to bring a team‑first mentality to a dynamic hospitality environment.

At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, every job makes the stay.