Visitor Experience Assistant (Annualised: 1000 hours)

Nationalmuseums; Greater London; On-site; GBP 14,000; Part time

Job summary

A prominent visitor attraction in London is seeking a Visitor Experience Assistant on a permanent, part-time basis. The role involves engaging with visitors to enhance their experience, supporting museum operations, and promoting activities. Ideal candidates will have a background in customer service or similar environments, possess strong communication skills, and demonstrate flexibility in their work approach. This position requires a commitment to delivering exceptional service and engagement with the museum’s story.

Qualifications

• Previous visitor-facing experience, ideally in a leisure or heritage environment.
• Ability to respond positively in a changing environment.
• Understanding of the host role for corporate clients.

Responsibilities

• Ensure the highest possible visitor standards are maintained.
• Provide a warm welcome to visitors.
• Support activities, events, and general museum operations.
• Promote and sell museum commercial activities.
• Provide a safe and secure experience.
• Assist in first aid and fire marshal duties.
• Share the Royal Air Force story with visitors.
• Deliver engaging talks to visitors.

Skills

Customer service excellence

Confident communication

Problem-solving skills

Flexibility

Team player

Job description

Visitor Experience Assistant (Annualised: 1000 hours)

Visitor Experience Assistant – Permanent, part‑time (Annualised: 1000 hours). Location: London. Salary: £13,852.22 per annum.

Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections – in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence. The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

The Museum is looking to appoint a Visitor Experience Assistant on an annualised contract.

We are looking for an enthusiastic, passionate team member who understands and is committed to providing customer service excellence and puts the visitor at the centre of everything they do. The ideal candidate will have previous visitor‑facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:

• Proactive response to ensuring the highest possible visitor standards are maintained.
• Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem‑solving skills.
• Supporting activities, events, general museum operations and processing visitor bookings at admissions.
• Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
• Supporting the museum’s fundraising and commercial activities.
• Providing a safe and secure experience for everyone.
• Being a first aider and fire marshal. Training for both roles will be provided.
• Inspiring visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
• There will also be the opportunity to provide engaging talks to visitors.

This is a permanent, part‑time role working 1000 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off‑peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The role will be based at our London site.

To apply:

• Please download the full job description on our website at: full job description.
• Please click on the following link to apply for this role. You will be taken to our applicant tracking system: apply now.
• Closing date for applications: 1 February 2026.
• Interviews will take place on: 12 and 13 February 2026.