Virtual Assistant and Customer Service

PA2 Assist; Remote; GBP 40,000 - 60,000; Part time

Job summary

A remote customer service company is seeking a highly organized Virtual Assistant & Customer Experience Specialist to support customer communication, order management, and general operations. The ideal candidate will respond to inquiries, assist with quotes, and manage order timelines. Strong written communication and tech-savviness are essential. This role offers a flexible schedule of 10–25 hours/week with competitive hourly pay ranging from $8.00 to $12.50 based on experience.

Qualifications

• Experience in customer service, e-commerce, or virtual assistant roles is required.
• Detail-oriented with strong organizational skills is essential.
• Ability to work quickly and respond to customers the same day.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Assist customers with quotes and product questions.
• Manage order timelines and coordinate with manufacturers.
• Organize files and support administrative tasks.

Skills

Strong written communication

Highly organized

Experience in customer service

Tech-savvy

Tools

Shopify

Google Drive

Canva

Job description

ABOUT JOB

We’re looking for a highly organized Virtual Assistant & Customer Experience Specialist to support daily customer communication, order management, and general operations. You’ll help customers through the full process—from inquiry to delivery—and ensure every project runs smoothly.

Responsibilities

• Respond to customer inquiries via Gorgias, email, Shopify inbox, and social channels
• Assist customers with quotes, product questions, and customization details
• Manage order timelines, artwork approvals, and production updates
• Coordinate with manufacturers and fulfillment partners
• Organize files, maintain checklists, and support administrative tasks

What We’re Looking For

• Strong written communication
• Highly organized and detail-oriented
• Experience in customer service, e-commerce, or virtual assistant roles
• Tech-savvy (Shopify, Google Drive, etc.)
• Able to work quickly and respond same-day to customers

Nice to Have

• Experience with premium or design-focused brands
• Familiarity with signage, printing, or basic design tools (e.g., Canva)

Schedule & Pay

• 10–25 hours/week, remote, with potential to grow
• Competitive hourly rate based on experience

Pay: $8.00 – $12.50 per hour

Work Location: Remote

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!