Customer Care Assistant jobs in United States

Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram.

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

• Based in an EMEA time zone with strong overlap to customer business hours.
• Excellent written and spoken English. Additional European languages are a strong plus.

Deepgram is looking for an Account Executive to drive new customers and revenue to our rapidly growing company. You will have the opportunity to sell a patented world-class voice AI platform that has been enabling our customers to achieve things previously not attainable. We are looking for hungry and talented sales professionals to help us take our top-line revenue to new heights!

• Self-prospecting to build a strong sales pipeline of new logos, striving to exceed quarterly and annual sales targets, as well as partnering with the Marketing and SDR teams to generate meetings
• Work closely with cross-functional teams (especially Sales Ops and Sales Engineers) to ensure sales effectiveness
• Have a depth of understanding regarding customer needs in the voice AI space, competition, and Deepgram products to be able to articulate Deepgram’s value proposition fully to highly technical buyers
• Establish and maintain relationships with key stakeholders, work with CSMs to drive upsell opportunities and manage existing accounts ongoing

• Value having leadership that has tenure and a track record of success
• Thrive working with A Players as cross-functional partners across GTM
• Understand the importance of selling a product that is market validated and can deliver on its technical promise
• Believe there should be no cap to upside and want control of account up-sell potential
• Are passionate about what Deepgram is building and how we are changing what is possible with speech

• Proven experience in a technical full-cycle sales role
• Experience building your own pipeline from scratch and closing accounts
• Consistent overachievement against sales targets in past experiences
• Strong written and verbal communication skills
• Empathy and a unique ability to understand customer needs
• Highly organized with exceptional follow-up skills due to managing multiple opportunities at any given time
• Ability to drive a consistent and repeatable sales process with a coachable/adaptable mindset based on other rep success.

• Familiarity with Challenger or Triangle sales methodology
• Experience selling to a technical audience in a similar space

• Experience selling developer tools, infrastructure, or AI/ML technologies.
• Fluency in German, French, Dutch, or other major regional languages.

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you\'re looking to work on cutting-edge technology and make a significant impact in the AI industry, we\'d love to hear from you!

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.