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Retail Store Manager – Jollyes Pets - Sunderland. Salary £27,000 - £30,500 p.a. + bonus potential of £2-10k p.a.*. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our new Sunderland store. This is a fantastic opportunity to join a company voted by Retail Week as Best Retailer 2024 (< £250m t/o) and included in the Sunday Times Best Places to Work list.

• Competitive salary of £27,000 - £30,500 p.a., plus annual bonus potential of £2-10k p.a. *subject to reaching pre-agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

• Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs.
• Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
• Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. (Training given)
• Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community.
• Ensuring clear communication of key business updates and individual and team objectives.

To be successful in this role, joining as a Store Manager you’ll need the following skills and experience:

• A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store’s short, medium and long term success.
• A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders.
• Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• You should be commercially aware, able to manage your P&L and have a proactive approach.
• Full time, permanent position - 40 hours per week working 5 days out of 7.

Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!