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Service Manager - Security Systems
Job summary
A leading security systems specialist in Newport Pagnell is seeking an experienced Service Manager. This senior role involves overseeing service delivery, ensuring compliance and performance across CCTV, intruder alarms, and access control systems. The successful candidate will have proven experience in service management and strong technical knowledge in electronic security systems. The position offers a competitive salary of £45,000 - £55,000, company car or car allowance, generous holiday, pension scheme, and employee discounts.
Benefits
Qualifications
- Proven experience as a Service Manager or Senior Service Operations Manager.
- Technical grounding in electronic security systems.
- Experience in NSI-regulated environments.
Responsibilities
- Lead and develop service engineers and support teams.
- Ensure SLAs and KPIs are consistently achieved.
- Manage day-to-day people matters and drive service revenue.
- Act as senior escalation point for key security clients.
Skills
An established and fast-growing security systems specialist is seeking an experienced Service Manager to take full ownership of its Service Department. This is a senior leadership position with responsibility for service delivery, compliance, people management and performance across a multi-disciplinary security engineering function.
The role is based within modern offices with excellent staff facilities and offers genuine autonomy and influence at a senior operational level.
Reporting directly to the Operations Manager, you will be accountable for the overall performance of the service function, ensuring exceptional delivery across CCTV, intruder alarms and access control systems.
- Leading and developing service engineers, helpdesk and service coordination teams
- Ensuring SLA, KPI, PMV and productivity targets are consistently achieved
- Acting as Nominated Technical Manager within an NSI-regulated environment
- Providing senior-level technical escalation support (remote and on-site where required)
- Driving recurring service revenue, efficiency and continuous improvement
- Managing day-to-day people matters including holidays, sickness and attendance
- Working alongside HR leadership on wider people and performance processes
- Acting as the senior escalation point for key and strategic security clients
To succeed in this role, you will be a confident and commercially aware service leader with a strong technical grounding in electronic security systems.
& will ideally have:
- Proven experience as a Service Manager / Senior Service Operations Manager
- Technical knowledge of CCTV, intruder alarms and access control systems
- Experience working within NSI or similarly regulated security environments
- A hands-on leadership style with excellent people management capability
- The ability to balance operational delivery with strategic improvement
£45,000 - £55,000
Company car or car allowance
23 days holiday plus bank holidays
Company pension scheme
Employee discount benefit
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.