Care jobs in United States

Band: 3

Location: Homebased

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

The role of the Senior Clinical Author involves leading a small team who research, write, edit, and review medical information, including ongoing clinical education, internal team updates, and patient education materials for the purposes of the claimant, the Health Professionals (HP) in line with the Department for Work and Pensions (DWP) Health Assessment Advisory Service (HAAS).

Health Assessment Advisory Service (HAAS) is responsible for delivering assessments for Personal Independence Payments (PIP), Employment and Support Allowance (ESA), Universal Credit (UC) as well as some Specialist Benefits (SB) for the Department for Work and Pensions (DWP). The Senior Clinical Author is responsible for the creation and maintenance of all clinical collateral within Serco HAAS Contract.

You will report to the Head of Clinical Development.

• Manage a small team responsible for researching and reviewing medical literature to ensure that the organisation’s content is up-to-date, accurate, and credible.
• Leading the creation of, and editing scientific or medical content that is clear, concise, and easy to understand.
• Collaborating with HPs, DWP, and other internal and external stakeholders to ensure that training guidelines and Continuous Professional Development (CPD) courses are relevant and accurate to HAAS.
• Adhering to regulatory and ethical guidelines when creating medical content.
• Ensuring that the content is written in a way that meets the needs of the audience, whether they are healthcare professionals, claimants, or the general public.
• Ensuring that the content is accessible to people with disabilities, such as those with visual impairments.
• Staying up to date with the latest clinical and medical research and developments by reviewing DWP updates, NICE and SIGN guidelines.
• Collaborating with other HAAS providers, DWP, and other professionals to create and distribute content.
• Ensuring that the content meets Serco’s standards for quality, accuracy, and style.
• Conducting peer reviews and revising the content with audit and operational colleagues.
• Adapting content to changes in benefit Legislation or government reviews.

• Ability to write clear, concise, and accurate content that is tailored to the needs of the target audience is essential. This includes the ability to explain complex medical concepts in a way that is easy to understand.
• Ability to research and analyse medical information from a variety of sources, including peer-reviewed journals, medical textbooks, and online databases.
• Ability to communicate effectively with internal and external stakeholders, including healthcare professionals, internal staff, and the public.
• A keen eye for detail and accuracy.

• An accredited HP within a FAS/HAAS benefit either Work Capacity Assessments (WCA) or Personal Independence Payments (PIP).
• A background in clinical authorship either in FAS/HAAS or in a related field.

• Up to 6% contributory pension scheme
• Life insurance
• 25 days annual leave plus bank holidays. Options for annual leave purchase
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.