Assistance jobs in United Kingdom

We’re looking for an experienced IT Technician to manage our day-to-day operations across our Manchester office and hybrid/remote users.

Vypris a ManchesterHQ’dPrivate Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This helps reduce the time and cost spent developing new products, which makes for better products faster.

We’rea scale-up business with huge growth ambitions.We’veprovedproduct market fit with our existing offering, and nowwe’reready to scale at pace.We’reusing scalablenew technologyto reimagine our product intelligence platform with limitless future potential, from personalisation to AI-enhanced insight.

• Manage day-to-day IT operations across our Manchester office and hybrid/remote users
• Administer and improve infrastructure: collaboration platforms (Azure/Microsoft 365), networks, and end-user devices
• IT service management: ticketing, SLAs, documentation and asset tracking
• Execute an IT roadmap aligned to business goals and growth
• Identify and implement technologies that improve productivity, collaboration and scalability
• Own security execution: device management, access control, patching and vulnerability management
• Maintain data protection: implementing policies, backups, disaster recovery (DR) and business continuity plans (BCP)
• Coach employees on best-practice technology use and security awareness
• Champion a culture of proactive IT support and continuous improvement
• Initial provisioning of new devices upon receipt from suppliers for new and existing Vypr employees

• Availability,performanceand resilience of internalIT
• Working with the Head of Compliance & ITto iterativelyimprove overallIT security posture
• Assist the Head of Compliance & IT tomaintainsecurity standards aligned withGDPR, ISO 27001, SOC2and Cyber Essentials
• Access control/SSO/MFA, endpoint management,patchingand vulnerability remediationincluding user provisioning/deprovisioning
• Backups and adherence to data protection policies
• SLA adherence and high employee satisfaction with IT support
• Accurate asset lifecycle tracking and high-quality documentation
• Reduction of operational inefficiencies
• Reliable support for hybrid work and mixed Mac/Windows environments
• First responder for cyber security incidents andassistingthe Head of Compliance & IT with data breachincidentsas necessary
• Execution of change management procedures
• Proactive reporting of IT KPIs (uptime, incident trends, SLA performance)
• Hardware lifecycle planning and replacement standards

• Hands-on technical depth: Azure, Microsoft 365 admin, networking/VPNs and identity management
• Translating technical needs into business outcomes; stakeholder management
• Road mapping, prioritisation and aligning IT to companyobjectives
• Security mindset: Risk assessment, policy enforcement, vulnerability/patchmanagementand compliance alignment (GDPR/ISO 27001/SOC2/Cyber Essentials)
• Designing and improving ticketing workflowsandSLAs
• Documentationandtraining to uplift adoption and security awareness
• Supporting growth-stage environments and hybrid workforces

At Vypr, we value being Agile by embracing flexibility, making quick informed decisions, and driving continuous improvement. We believe in being Candid, fostering a transparent, trusting environment where ideas are challenged with care, and celebrating team successes.

We are Driven by Results, promoting inclusivity, accountability, and ambition, ensuring goals are met and contributions are valued. Lastly, we value Caring, showing empathy, supporting charitable initiatives, and creating a safe, friendly work environment for all team members.

• M365administration
• Apple/Mac administration
• Slack administration
• ITIL (Foundation or higher)

• Company-paid medical cashplan
• Enhanced annual leave
• Work from anywhere up to 4 weeks a year
• Access to a global benefits and reward platform
• Access to well-being support, including an Employee Assistance Programmes
• Life Assurance
• Day off on your birthday
• Enhanced parental leave

Our Talent Selection process focusses on creating a mutual,fairand transparent dialogue that helps you and us toestablishwhether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans as well as context of the role, give you the opportunity to engage with your potential Line Manager and Team Members,showcaseyour skills in a live task and to visit our Manchester HQ.