IT Technician

Vyprclients; Manchester; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading SaaS company in Manchester is looking for an experienced IT Technician to oversee IT operations for office and hybrid users. The role involves managing the infrastructure, security, and employee training for effective technology use. Candidates should have hands-on expertise in Microsoft 365 and Azure administration. The company offers a competitive benefits package, including flexibility for remote work and enhanced annual leave.

Benefits

Company-paid medical cash plan

Enhanced annual leave

Work from anywhere up to 4 weeks a year

Global benefits and reward platform

Employee Assistance Programme

Life Assurance

Day off on your birthday

Enhanced parental leave

Qualifications

• Hands-on technical depth in Microsoft 365, Azure and identity management.
• Translating technical needs into business outcomes for stakeholder management.
• Understanding security policies for GDPR and compliance alignment.

Responsibilities

• Manage day-to-day IT operations across the office and remote users.
• Administer and improve infrastructure including collaboration platforms.
• Ensure IT service management with ticketing and asset tracking.

Skills

M365 administration

Apple/Mac administration

Slack administration

ITIL (Foundation or higher)

Networking/VPNs

Azure administration

Job description

We’re looking for an experienced IT Technician to manage our day-to-day operations across our Manchester office and hybrid/remote users.

What we do

Vypris a ManchesterHQ’dPrivate Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This helps reduce the time and cost spent developing new products, which makes for better products faster.

We’rea scale-up business with huge growth ambitions.We’veprovedproduct market fit with our existing offering, and nowwe’reready to scale at pace.We’reusing scalablenew technologyto reimagine our product intelligence platform with limitless future potential, from personalisation to AI-enhanced insight.

Things that you will do

• Manage day-to-day IT operations across our Manchester office and hybrid/remote users
• Administer and improve infrastructure: collaboration platforms (Azure/Microsoft 365), networks, and end-user devices
• IT service management: ticketing, SLAs, documentation and asset tracking
• Execute an IT roadmap aligned to business goals and growth
• Identify and implement technologies that improve productivity, collaboration and scalability
• Own security execution: device management, access control, patching and vulnerability management
• Maintain data protection: implementing policies, backups, disaster recovery (DR) and business continuity plans (BCP)
• Coach employees on best-practice technology use and security awareness
• Champion a culture of proactive IT support and continuous improvement
• Initial provisioning of new devices upon receipt from suppliers for new and existing Vypr employees

What you will be responsible for

• Availability,performanceand resilience of internalIT
• Working with the Head of Compliance & ITto iterativelyimprove overallIT security posture
• Assist the Head of Compliance & IT tomaintainsecurity standards aligned withGDPR, ISO 27001, SOC2and Cyber Essentials
• Access control/SSO/MFA, endpoint management,patchingand vulnerability remediationincluding user provisioning/deprovisioning
• Backups and adherence to data protection policies
• SLA adherence and high employee satisfaction with IT support
• Accurate asset lifecycle tracking and high-quality documentation
• Reduction of operational inefficiencies
• Reliable support for hybrid work and mixed Mac/Windows environments
• First responder for cyber security incidents andassistingthe Head of Compliance & IT with data breachincidentsas necessary
• Execution of change management procedures
• Proactive reporting of IT KPIs (uptime, incident trends, SLA performance)
• Hardware lifecycle planning and replacement standards

What you are good at

• Hands-on technical depth: Azure, Microsoft 365 admin, networking/VPNs and identity management
• Translating technical needs into business outcomes; stakeholder management
• Road mapping, prioritisation and aligning IT to companyobjectives
• Security mindset: Risk assessment, policy enforcement, vulnerability/patchmanagementand compliance alignment (GDPR/ISO 27001/SOC2/Cyber Essentials)
• Designing and improving ticketing workflowsandSLAs
• Documentationandtraining to uplift adoption and security awareness
• Supporting growth-stage environments and hybrid workforces

What’s important to you

At Vypr, we value being Agile by embracing flexibility, making quick informed decisions, and driving continuous improvement. We believe in being Candid, fostering a transparent, trusting environment where ideas are challenged with care, and celebrating team successes.

We are Driven by Results, promoting inclusivity, accountability, and ambition, ensuring goals are met and contributions are valued. Lastly, we value Caring, showing empathy, supporting charitable initiatives, and creating a safe, friendly work environment for all team members.

• M365administration
• Apple/Mac administration
• Slack administration
• ITIL (Foundation or higher)

What we offer

• Company-paid medical cashplan
• Enhanced annual leave
• Work from anywhere up to 4 weeks a year
• Access to a global benefits and reward platform
• Access to well-being support, including an Employee Assistance Programmes
• Life Assurance
• Day off on your birthday
• Enhanced parental leave

What next?

Our Talent Selection process focusses on creating a mutual,fairand transparent dialogue that helps you and us toestablishwhether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans as well as context of the role, give you the opportunity to engage with your potential Line Manager and Team Members,showcaseyour skills in a live task and to visit our Manchester HQ.