IT Systems & Improvement Specialist

Northern Ireland Water Limited; Belfast; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading water utility company in Northern Ireland seeks an IT Systems & Improvement Specialist to manage day-to-day IT support and modernization initiatives. This newly created role offers a chance to engage in projects using AI and automation while improving internal workflows. The ideal candidate should have hands-on IT experience, strong problem-solving abilities, and excellent communication skills. Enjoy benefits including on-site work, generous annual leave, and a focus on training and development.

Benefits

30 days annual leave

Pension scheme

Private healthcare

Training and development opportunities

Qualifications

• Hands-on IT support experience in a similar role.
• Strong problem-solving skills with independent work capability.
• Good communication skills with a focus on customer service.

Responsibilities

• Provide day-to-day end-user IT support for hardware and software.
• Act as primary internal IT contact with suppliers.
• Implement practical IT solutions to improve workflows.
• Support and develop AI usage within the organization.
• Manage and maintain databases ensuring data integrity.
• Deliver training on new systems and technologies.

Skills

IT support experience

Problem-solving skills

Stakeholder communication

Customer-focused mindset

Process improvement interest

Ability to manage priorities

Education

ICT qualification (Degree / HNC / HND or equivalent)

Job description

IT Systems & Improvement Specialist
Location: Carrickfergus (On-site)
Salary: £35,000 - £40,000
Job Type: Permanent, Full-Time

The Opportunity

We are working with an established Northern Ireland-based organisation to recruit an IT Systems & Improvement Specialist for a newly created role.
This is the company's first in-house IT position, offering a unique opportunity for someone with a few years' experience to take ownership of day-to-day IT support while helping modernise systems, improve processes, and drive efficiency across the business.
The role will suit someone who enjoys being hands-on but also wants exposure to projects, automation, and AI-driven improvements, with clear scope to grow alongside the business.

The Role

As IT Systems & Improvement Specialist, you will be responsible for:

• Providing day-to-day end-user IT support (hardware, software, and systems)
• Acting as the primary internal IT contact, liaising with third-party suppliers and service providers
• Identifying inefficiencies and implementing practical IT solutions to improve workflows
• Supporting and developing the organisation's use of AI across areas such as reporting, tenders, marketing, and documentation
• Managing and maintaining databases, ensuring security, availability, and data integrity
• Supporting system integrations, including job costing and stock control platforms
• Delivering training and support to users on new systems and technologies
• Maintaining IT asset registers and managing the hardware/software lifecycle
• Supporting compliance with ISO and best-practice standards
• Providing occasional IT support to a sister company, as required

The Ideal Candidate

You will likely have:

• Experience in a hands-on IT support / IT projects / IT systems roleStrong problem-solving skills and the ability to work independently
• Good stakeholder communication skills and a customer-focused mindset
• An interest in process improvement, automation, and AI adoption
• The ability to manage multiple priorities in a busy on-site environment
• A full UK driving licence and access to transport

A third-level ICT qualification (Degree / HNC / HND or equivalent) is desirable but not essential.

Working Arrangements & Benefits

• Monday to Friday, 9:00am - 5:00pm
• Fully on-site role due to end-user support requirements
• 30 days annual leave (15 fixed + 15 floating)
• Pension scheme
• Private healthcare
• Employee assistance programme
• Strong investment in training and professional development, particularly around AI and emerging technologies

Why Apply?

• Newly created role with genuine scope to grow
• High autonomy once established in the role
• Opportunity to shape how IT supports the wider business
• Stable organisation with long-term plans for improvement and efficiency

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group:
028 9693 5515
[e-mail]
Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.