Yard Operative - Colney Heath Operations · Colney Heath

Lawsons Ltd.; Colney Heath; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading company in the construction sector seeks a Yard Operative in Colney Heath. The role emphasizes delivering excellent customer service in a busy environment, managing stock accurately, and ensuring health and safety compliance. Applicants must have a forklift license and be willing to work flexibly in a team-focused atmosphere.

Benefits

25 days Holiday + Bank Holidays + 1 Celebration day

Pension Scheme

Death In Service Scheme

Employee Assisted Programme

Online GP Access

Qualifications

• Experience working in a Yard at a Builders Merchants is essential.
• Forklift truck licence is essential for the role.
• Good product knowledge within the industry.

Responsibilities

• Serve customers efficiently in the yard, ensuring accurate picking and packing.
• Manage stock replenishment and maintain cleanliness of the yard.
• Complete paperwork and monitor Health & Safety standards.

Skills

Customer Service

Attention to Detail

Problem Solving

Interpersonal Skills

Stock Control Principles

Education

Valid Forklift License

Up to date forklift training certificate

Job description

About Lawsons

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £165 million turnover, founded in 1921 and operates across London and the South East of England.

Join Our Team as a Yard Operative in Colney Heath!

The Role

As a Yard Operative at Lawsons, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience.”

A Yard Operative will need to deliver excellent customer service in the yard, through accurate picking & packing, excellent product knowledge and demonstrating best practice in regard to Health & Safety.

The role involves building strong customer relationships with our trade and retail customers and ensure we are consistently delivering to expectations and needs.

Working Hours - Monday - Friday plus 1 in 2 Saturdays 08.00 - 12.00 = 44.5 hours per week

Branch Postcode - AL4 0PG

What's in it for you,…

• Salary £28,971- £29,500, dependant on experience
• 25 days Holiday + Bank Holidays + 1 Celebration day
• Pension Scheme
• Death In Service Scheme
• Employee Assisted Programme
• My Reward, including Online GP Access

About you

You'll need to be someone who isn't afraid of hard work and is a team player. The yard is one of the busiest areas of the branch so you would need to be willing to work under pressure to ensure customers are served in an efficient and friendly manner. If you're someone who is happy to get stuck in, then we'd love to hear from you.

A forklift truck licence is essential for this role.

Key Accountabilities…

• Accurate picking of products, checking quality and quantity prior to packing & loading.
• Ensure that stock is replenished, rotated and merchandised
• Safe & secure packing and loading of products on or into collecting vehicles, customer or supplier.
• Accurate completion of all paperwork.
• Provide Customers & Suppliers excellent service and attention in the Yard.
• Unloading and checking of all received deliveries into yard from either customer or supplier.
• Efficient and safe storage of received deliveries into appropriate locations observing company policies and Health & Safety.
• Maintain Yard Standards in line with yard audit criteria.
• Correct reporting and management of any damaged or compromised products or materials.
• Assist in the company stock
• Maintain the yard to a high standard of tidiness and cleanliness
• Keeping the Yard tidy, organised and clear of Hazards and obstructions at all times.
• Correct and Safe use of all mechanical equipment and machinery
• Observe company dress code, including the correct and appropriate use of Personal Protective Equipment (PPE) where required.
• The safe and secure custody of company property, stock, equipment, materials and other forms of asset including information.
• Carry out any other reasonable task as requested by your line manager. Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met
• Build rapport, be polite and courteous to customers
• Be vigilant to prevent loss of product by theft etc
• Be vigilant and report any Health & Safety issues to the Line Manager immediately

We would love to meet someone with…

• Previous experience working in a Yard at a Builders Merchants (essential)
• A Live and Valid Forklift License (essential)
• Up to date forklift training certificate
• A positive & approachable attitude
• Good product knowledge within the Industry
• Professionalism and who will promote and adhere to the company's value’s
• Good interpersonal skills, confidence and ability to approach customers
• A good problem solver, logically minded and good math skills
• Good understanding of stock control principles
• Strong attention to detail.
• Able to work to and maintain, set company standards
• Good numeracy and ability to read picking tickets/delivery notes
• Good time management

Desirable Traits

• Committed: Demonstrates dedication and reliability in all tasks, ensuring high standards are consistently met.
• Responsible: Holds accountability for actions and ensures duties are completed safely and effectively.
• Social: Excellent interpersonal skills, with the ability to work collaboratively and positively influence the team dynamic.

Why Work With Us?

• Join a well-established company with a reputation for excellence and customer satisfaction.
• Participate in a supportive and engaging work environment where your contributions are valued.
• Receive competitive salary packages and benefits, including opportunities for professional development and career advancement.
• Contribute to a team driven by shared values and work towards common goals in a rewarding and challenging role.