Workshop Controller

Stellantis group; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent automotive dealership in Birmingham is searching for an experienced Workshop Controller. You will lead your team to achieve commercial results and deliver exceptional customer service. The ideal candidate has experience in a busy dealership environment and will be responsible for driving team performance while ensuring compliance with key regulations. You’ll enjoy a competitive salary, performance bonuses, and an extensive benefits package, including company cars, pension contributions, and comprehensive training opportunities.

Benefits

Company Car Scheme

Pension contribution up to 7%

22 days annual leave, increasing to 26

Exclusive discounts on services

Enhanced family leave policies

Employee Assistance Programme

Qualifications

• Proven experience in a dealership environment.
• Ability to lead and develop a team.
• Strong customer service skills.

Responsibilities

• Drive workshop technician team performance.
• Lead customer-facing team behavior for upsell.
• Ensure compliance with financial processes and regulations.
• Optimise operational processes within the Customer Journey.

Skills

Team leadership

Customer service excellence

Workshop management

Digital system adoption

Operational optimisation

Job description

An exciting new opportunity has come up here at DEALERSHIP. This is a great opportunity for you to become a key member of our dealership team. As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service.

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Single Private Medical
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well‑being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e‑learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.

Paid sick leave upon completion of Probationary period.

Role Description

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Develop the skills, knowledge and career progression of team members.
• Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

Let's Work Together

• Location:
• Base salary of up to £XXk
• A competitive performance bonus OTE £XXk
• Manufacturer owned dealership opportunity.

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.

We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment.

Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well‑being:

• Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm