Welcome & Service Team Member 12.75 per hour

National Trust Group; Warminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A heritage organization seeks a friendly Welcome & Service Team Member at Stourhead in Warminster. You will engage with visitors, ensure they have a memorable experience, and deliver excellent customer service. This role requires a commitment to teamwork and adaptability, ideal for someone passionate about helping others. Contract duration is 9 months with flexible hours, designed to fit into the needs of the property and its visitors. Benefits include a pension scheme, free entry to National Trust places, and various discounts.

Benefits

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Qualifications

• Understanding of the importance of great service.
• Ability to work on your own initiative.
• Willingness to learn new skills.

Responsibilities

• Provide a warm welcome to visitors.
• Answer questions and provide information.
• Ensure visitors have an enjoyable experience.

Skills

customer focused

team player

organised

adaptable

willing to learn

positive attitude

Job description

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Hour/ working pattern: 780 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract. Average hours per week would be 15 hours.

Contract/duration: 9 months Fixed term contract

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

You’ll be part of a great team working at Stourhead. As a property that is open 364 days a year you will be required to work a mix of weekdays and weekends, you’ll make a real difference in a collaborative, supportive team within a dynamic and occasionally fast-paced environment.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You could be at our Visitor reception, one of our garden entrances, or even Alfred’s Tower - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Stourhead, Stourton, Warminster, BA12 6QD

Documents

Welcome & Service Team Member - Career Level A2 (2).pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 25th January 2026

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we'll support you as best we can. For examples of how, please see our supporting you page.

EqualOpportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.